Technician

Renault UK; Hartlepool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company is seeking a qualified technician to join their dealership in Hartlepool. The role involves diagnosing and repairing a wide range of vehicles while providing exceptional customer service and maintaining technical competence within the workshop. If you have a passion for automobiles and relevant certifications, this is an excellent opportunity to advance your skills in a supportive environment.

Qualifications

• Experienced technician required with relevant qualifications.
• Ability to explain technical reasons clearly to team and clients.
• Committed to development and safety standards.

Responsibilities

• Undertake repair and servicing of vehicles following technical standards.
• Conduct full examinations and identify defects during tests.
• Provide excellent customer service and technical support.

Skills

Good communication skills

Customer focused

Team Player

Quality focused

Education

Relevant formal qualification (IMI/City & Guilds)

Job description

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As a Renault Dealer, we ensure that no-one is better qualified to look after our vehicles. Our Technicians are trained to manufacturer standards and have access to regular support and technical information.

Within the dealership, we utilise the latest diagnostic technology, tools, and best practice processes so you can offer our customers the very best assistance with their service or repair. You will be responsible for the diagnosis, repair, and service of the full range of Renault vehicles.

Key Duties:

• Undertake the timely repair and servicing of customer vehicles in accordance with the brands technical standards.
• Conduct full examinations of vehicles and identify non-routine defects, or additional faults either in the workshop or during road tests.
• Undertake Electronic Vehicle Health Checks
• Undertake vehicle road testing for diagnosis and to test repairs.
• Work closely with the service team and ensuring they are kept informed of the progress of work on customer vehicles and they are fully briefed on work completed. Discuss technical issues/works with directly customers when requested.
• Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brand.
• Obtain appropriate authorisation if additional work is required on a vehicle.
• Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Renault.
• Offer technical advice and support to workshop apprentices when requested by a Master Technician.
• Be open to try new methods of work designed to improve efficiency.

Person Requirements

• You will need to be an experienced, technician with a relevant formal qualification (IMI/City & Guilds)
• Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely.
• Passionate about the industry, and committed to the development of your technical knowledge and skills.
• Customer focused, able to keep customers experience and safety in mind throughout the service or diagnosis and repair
• Team Player " assist other technicians when workshop is under pressure, and take ownership of any safety issues you identify in the workshop.
• Thorough and able to work with defined processes and guidelines.
• Quality focused with first time fix mentality.