Technician

Winncare UK; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Winncare UK is looking for a Rental Technician to support their Harlow team. The role involves delivering and installing medical devices, providing user training, and maintaining high service standards in a healthcare environment. The successful candidate will have a positive attitude, excellent communication skills, and a driving license, ensuring efficient service to customers in the healthcare industry.

Qualifications

• Experience in delivery and/or installations in a medical devices/healthcare environment.
• Good knowledge of geographical area and ability to amend route plans.
• DBS clearance and strong communication skills.

Responsibilities

• Deliver/install and provide training on medical devices.
• Respond to breakdowns in the field and exchange faulty products.
• Ensure compliance with infection control procedures during collection.

Skills

Communication

Interpersonal Skills

Problem Solving

Multitasking

Customer Service

Tools

Microsoft Office

Job description

Role will require the postholder to travel to other company or client locations in the pursuance of Company business.

About Winncare & Five Mobility

At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.

Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.

This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.

Our colleagues at Five mobility are a market leading supplier of Bariatric and specialist equipment, specialising in beds, mattresses, seating, toileting, and hoisting equipment for acute, community, long term, and home care.

Five Mobility is built on years of extensive care and specialist knowledge in the sector with a valued and customer supporting consultative approach to ensure patients have the right equipment to meet their needs and care teams are equipped to deliver safe and comfortable care to all patients.

An opportunity has arisen for a suitably qualified and experienced individual to join our Harlow team in the position of Rental Technician.

Reporting to the Depot Manager, the Rental Technician will provide support to the area and regional team by delivering, collecting, and providing appropriate training on medical devices as part of the service offered to a wide range of Customers including NHS, Social & Long-Term Care and Private individuals.

This is a full-time role, and the Rental Technician will be required to participate in an on-call rota.

The successful candidate will ensure all equipment and products are serviceable, prepared and maintained to a high standard and ensure equipment/product is available as and when requested.

The Rental Technician will be responsible for reporting any challenges occurring to the Depot Manager and assist with and implement resolution to ensure continuity and delivery of a high-quality service to both internal and external customers and clients.

The role can be physically demanding as duties will include lifting mattresses, loading and fault trouble shooting and may require working in confined and limited spaces.

Key tasks and accountabilities associated with the role are as follows:

Deliver/install and provide 'in service instruction' on all equipment ensuring equipment is fully functional and users are aware of operating and emergency procedures.

Collect used equipment from customers premises ensuring this is processed in accordance with the company's infection control procedures.

Respond to breakdowns in the field and exchange faulty products, where required, and complete all necessary documentation.

Report all service-related issues to Line Manager and complete any necessary documentation to record fault.

Ensure all jobs/works are completed either via electronic device or hard copy, liaising with the Office where necessary.

As and when required, assist and support laundry activities to ensure that rental products undergo full decontamination, service, and maintenance procedures.

This list is not exhaustive and the postholder will be expected to undertake other duties for which the postholder is suitably qualified and experienced to undertake.

Applicants should possess experience of delivery and/or installations along with experience gained in medical devices/healthcare environment.

It is important the successful candidate can prioritise work and amend route plans, accordingly, be positive and team orientated approach/able to work autonomously and have a good knowledge of assigned regions geographical area.

Applicants should be methodical, logical and demonstrate a practical approach and possess the ability to work under own initiative, multitask and achieve deadlines.

DBS or other similar clearance and background check (company funded & supported).

The successful candidate will possess excellent communication and interpersonal skills, capable of building strong relationships with team members and customers alike and be IT literate with proficiency with Microsoft Office applications and possess a UK driving licence.

We are seeking to appoint an energetic, engaging, and charismatic individual with a 'can do' attitude and flexible approach to work with the ability to develop excellent relationships with all individuals or group.

This is a great opportunity for a suitably experienced individual to join a committed and dedicated team in a rewarding and engaging environment and a great workplace community.

If you possess the skills, knowledge, and experience suitable for this vacant post, please apply.