Technician

Riverside Resourcing & Consultancy Ltd.; Gloucester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Perkbox access

Birthday day off

Annual appraisals

Job summary

Rygor Auto in Gloucester is seeking an experienced Technician to join their Mercedes-Benz dealership team. You will diagnose and repair vehicles, ensuring safety and performance standards are met, while delivering excellent customer service in a busy workshop.

The role requires Level 3 LCV repair qualification, a full UK driving licence, and experience with Keyloop/Kerridge. Strong communication, organisational and time-management skills are essential.

Qualifications

• Must be Level 3 (NVQ/City & Guilds/IMI) in LCV Vehicle Repair and maintenance.
• Full UK driving licence for relevant vehicle classes.
• Ability to identify worn & faulty components per DVSA standards.
• Excellent communication via email, telephone and face-to-face.
• Practical workshop experience with diagnostic and service repairs.
• Experience using Keyloop/Kerridge and good admin skills.
• Able to complete customer documentation within set timescales.
• A brilliant team player with a positive attitude and strong time management.
• Strong organisation and time management skills.
• Experience with wheel alignment and diagnostic repairs.

Responsibilities

• Diagnose and repair vehicles to DVSA and safety standards.
• Provide high-quality service to keep customers on the road.
• Document work thoroughly and manage workshop tasks efficiently.
• Collaborate with team and communicate clearly with customers.

Skills

Resilience

Motivation

Attention to Detail

Time Management

Wheel Alignment

Diagnostic & Repair

Customer Service

DVSA Standards

Team Player

Communication

Education

Level 3 LCV Vehicle Repair & Maintenance

Tools

Keyloop / Kerridge

Job description

Rygor are looking for an experienced and qualified technician to join their brilliant team at their Mercedes-Benz dealership in Gloucester. As a Technician, your role will be to keep their customers’ vehicles on the road, via quality, safe and compliant maintenance. The right candidate will be able to deliver an exceptional service and to the highest quality.

Being part of their team is about being experts in what they do. Rygor are committed to investing in your career and skill set, so when you join their technical team, you will benefit from an annual appraisal and ongoing training.

Skills & Behaviours Required for this Role:

Resilience - A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.

Motivation - To ensure personal and team success, being motivated is essential and is a key part of leadership.

Attention to Detail-Precision in diagnosing issues and conducting repairs to ensure vehicles meet safety and performance standards.

Time Management-Ability to prioritize and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.

This role will be a great fit for you if:

• You are level 3 (NVQ or City and Guilds or IMI Qualification) in LCV Vehicle Repair and maintenance qualified
• Current and full UK driving licence for the relevant vehicle classes
• Ability to identify worn & faulty components in accordance with the DVSA Standards
• Fantastic communication skills via email, telephone, and face to face
• Practical experience in a workshop environment
• Ability to use all appropriate modules of Keyloop/Kerridge
• Good administrative knowledge
• Complete customer documentation while working to agreed time scales
• A brilliant team player
• Positive attitude and flexible with workloads
• Strong organisation and time management skills
• Wheel alignment
• Experience in carrying out diagnostic and service repairs.

Rygor are looking for incredible team members who share their values and can add to their culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

• We love to say “thank you” to our team members, and we promise to let you know when you have done a great job. We will make sure you feel rewarded and valued, every step of the way. We all value our customers and go the extra mile to set standards for them – every single time they visit. You are a natural helper and have exemplary manners, you enjoy saying a simple “thanks” to your colleagues.

Reliable

• Our customers can depend on us to keep their vehicles on the road with exceptional service, and our team members can trust us to set standards for them through open and honest communication, training and support, and personal and professional development. You are dedicated to achieving high quality standards via being process driven and a critical thinker.

Respectful

I am inclusive. I am resilient. I am kind.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, they are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. They are an award-winning community of professionals from all walks of life and believe our unique qualities should be celebrated. It's essential to them that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

• Access to 100s of employee perks on Perkbox
• Recipients of the Bronze Award under the Armed Forces Covenant
• Auto-enrolment pension.
• A day off for your Birthday.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annualRygor Group Awards
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training hub.
• Long service recognition.
• Branded uniform
• Ongoing investment in company facilities and working environments.
• 20 days of annual leave per year plus Bank Holidays

Rygor Auto are an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.

Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too; including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024.

They have multiple industry and network awards under their belt and provide exceptional customer service. What’s more, they are officially a Great Place to Work three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.

Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated regarding your application.

£15.50-£17.50 per hour depending on experience