Technician

TN United Kingdom; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled technician to join their team. In this role, you will be responsible for diagnosing, repairing, and servicing a wide range of vehicles, ensuring adherence to the highest technical standards. You will work with advanced diagnostic tools and collaborate closely with the service team to provide exceptional customer service. If you are passionate about the automotive industry and committed to continuous improvement in your technical skills, this opportunity offers a dynamic environment where you can thrive and make a significant impact on customer satisfaction.

Qualifications

• Experienced technician with relevant formal qualifications required.
• Strong communication skills to convey technical details to customers.

Responsibilities

• Perform timely repairs and servicing of customer vehicles.
• Conduct full examinations and identify defects in vehicles.
• Provide efficient and courteous service to all workshop customers.

Skills

Diagnosing vehicle issues

Repairing vehicles

Customer service

Communication skills

Teamwork

Education

IMI/City & Guilds qualification

Tools

Diagnostic technology

Job description

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As a Nissan Dealer, we ensure that no-one is better qualified to look after our vehicles. Our Technicians are trained to manufacturer standards and have access to regular support and technical information.

Within the dealership, we utilise the latest diagnostic technology, tools, and best practice processes so you can offer our customers the very best assistance with their service or repair. You will be responsible for the diagnosis, repair, and service of the full range of Nissan vehicles.

Key Duties:

• Undertake the timely repair and servicing of customer vehicles in accordance with the brands technical standards.
• Conduct full examinations of vehicles and identify non-routine defects, or additional faults either in the workshop or during road tests.
• Undertake Electronic Vehicle Health Checks
• Undertake vehicle road testing for diagnosis and to test repairs.
• Work closely with the service team and ensuring they are kept informed of the progress of work on customer vehicles and they are fully briefed on work completed. Discuss technical issues/works with directly customers when requested.
• Provide a knowledgeable, courteous, responsive, and efficient service to all workshop customers personifying the brand.
• Obtain appropriate authorisation if additional work is required on a vehicle.
• Build and maintain a high level of technical competence for diagnosing and servicing vehicles and utilise regular training and support information provided by Nissan.
• Offer technical advice and support to workshop apprentices when requested by a Master Technician.
• Be open to try new methods of work designed to improve efficiency.

Person Requirements

• You will need to be an experienced, technician with a relevant formal qualification (IMI/City & Guilds)
• Possess good communication skills with the ability to explain technical information to colleagues and customers accurately and concisely.
• Passionate about the industry, and committed to the development of your technical knowledge and skills.
• Customer focused, able to keep customers experience and safety in mind throughout the service or diagnosis and repair
• Team Player assist other technicians when workshop is under pressure, and take ownership of any safety issues you identify in the workshop.
• Thorough and able to work with defined processes and guidelines.
• Quality focused with first time fix mentality.