Technical Writer - UX

J.P. Morgan; Glasgow; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical/Marketing Writer in the Payments sector of a global leader in B2B services. This role offers the opportunity to work with a dynamic team to enhance user engagement through high-quality content, including product descriptions and API documentation. You'll be instrumental in driving innovative solutions and improving the user experience on the developer website. If you're passionate about technical writing and eager to contribute to impactful projects, this is the perfect opportunity for you.

Qualifications

• Portfolio showcasing product descriptions and technical content.
• Strong knowledge of API documentation and technical concepts.

Responsibilities

• Collaborate with teams to understand content needs for the developer website.
• Create and review product information and API documentation.

Skills

Technical Writing

API Documentation

Content Strategy

User Engagement

Agile/Scrum Methodologies

Tools

Bitbucket

Jira

Job description

Job Description

As a Technical/Marketing Writer for the Payments business in the Commercial and Investment Bank (CIB), you’ll collaborate with a talented team of technical writers, developers, product owners, content strategists and designers dedicated to next-generation B2B digital products. You‘ll help elevate user engagement on our website for client developers by producing and editing top quality content that includes product descriptions, use cases, user guides and API documentation.

In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments.

Responsibilities

• Work with product owners, content strategists, and developers to understand the content needs for the client developer website and deliver on those requirements.
• Create and review product information, use cases, API documentation, etc., following our style guide.
• Drive for clarity of writing, consistency in presentation and depth of detail across the suite of products.
• Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience of the developer website.
• Provide insights into the authoring tools, processes and metrics for improving the working efficiency and quality.
• Contribute to the content guides and maintain the documentation process.

Requirements

• A portfolio of product descriptions, case studies, marketing collateral and technical content examples that demonstrate clarity of style and voice.
• Strong working knowledge of and experience documenting APIs.
• Ability to quickly learn technical concepts and understand how products work.
• Software development and/or technical support of complex systems.
• Experience with tools such as Bitbucket and Jira—and methodologies, such as Agile/Scrum.