Technical Writer, SA for Payments Products

TN United Kingdom; Glasgow; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Writer for its Payments business in Glasgow. In this role, you'll work with a dynamic team to produce high-quality API documentation and enhance user engagement. Your expertise in technical writing and understanding of complex systems will be vital in driving clarity and consistency across documentation. This position offers the opportunity to contribute to innovative B2B digital products, ensuring that the documentation meets the highest standards. Join a collaborative environment where your contributions will help shape the future of B2B payments.

Qualifications

• 4+ years of experience in technical content creation.
• Strong portfolio demonstrating clarity of style and voice.

Responsibilities

• Collaborate with product owners to identify documentation requirements.
• Create and review technical content for new features.

Skills

Technical Writing

API Documentation

Clarity of Style

Understanding Technical Concepts

Software Development

Tools

Bitbucket

Jira

Job description

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Technical Writer, SA for Payments Products, Glasgow

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Client:

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b36abaefb38a

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

As a Technical Writer for the Payments business in the Commercial and Investment Bank (CIB), you’ll collaborate with a talented team of developers, product owners, content strategists and designers dedicated to next-generation B2B digital products. You‘ll help elevate user engagement of client developers by producing and editing top quality API documentation.

In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of . Morgan as a global leader in B2B payments.

Job Responsibilities

• Work with product owners and developers to understand Payments products and identify documentation requirements.
• Create and review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide.
• Drive for clarity of writing, consistency in presentation, and depth of detail across the suite of products.
• Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience.
• Provide insights into the authoring tools, processes, and metrics for improving the working efficiency and quality.
• Contribute to the content guides and maintain the documentation process.

Required qualifications, capabilities and skills

• Four or more years of experience as a technical content creator.
• A portfolio of technical content examples that demonstrate clarity of style and voice.
• Strong working knowledge of and experience documenting APIs.
• Ability to quickly learn technical concepts and understand how products work.
• Software development and/or technical support of complex systems.
• Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.