Technical Writer (Policy and Process)

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Technical Writer to join their Knowledge Team in London. This role involves transforming complex procedures into clear, actionable documents that enhance internal understanding and compliance. You will work closely with various departments to streamline operations through well-crafted SOPs and policy documents. With a commitment to inclusivity and a global workforce, this is an exciting opportunity to contribute to a market leader in international payroll and compliance. If you have a passion for clarity and organization, this role is perfect for you.

Benefits

Provided computer equipment tailored to your role

Stock grant opportunities

Flexibility of remote work

WeWork access where available

Qualifications

• 3+ years experience as a technical writer with a focus on policy documentation.
• Exceptional written and verbal English communication skills.

Responsibilities

• Collaborate with departments to develop and refine SOPs.
• Create comprehensive policy documents supporting strategic objectives.

Skills

Technical Writing

Policy Documentation

Process Documentation

Communication Skills

Attention to Detail

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in English or Communications

Tools

Confluence

Jira

Zen Desk

Figma

Job description

Social network you want to login/join with:

Technical Writer (Policy and Process), London

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Client:

Deel

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

37d8f65f216b

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

About this role

Deel is on the lookout for a dedicated Technical Writer (Policies and Processes) to join our Knowledge Team. Are you passionate about transforming complex procedures into clear, actionable steps? Do you excel at identifying gaps in processes and crafting systematic solutions? If you're someone who thrives on organization and enjoys the challenge of making policies user-friendly, this role is for you.

The Knowledge Team at Deel is responsible for managing and disseminating crucial information about our products and services throughout the company. This role focuses on enhancing internal understanding and compliance through well-crafted, easily digestible policy documents and SOPs.

What You'll Do at Deel

Collaborate closely with various departments to develop and refine SOPs that streamline operations across the organization.

Create comprehensive policy documents that support Deel’s strategic objectives and comply with regulatory requirements.

Maintain and update existing SOPs and policy documents to reflect changes in processes or regulations.

Participate in the Product Go-to-Market and other end-to-end processes to support maintenance of SOPs across the organization

Assist in the development and dissemination of policy updates to ensure company-wide understanding and adherence.

Engage with subject matter experts to gather necessary details for accurate and effective documentation.

Utilize data and feedback to optimize the clarity and effectiveness of all procedural content.

Design templates and guidelines for consistent policy documentation and reporting.

Ensure all documentation is accessible and understandable for a global, diverse audience.

Work with Deel’s internal AI tools to optimize your content to support discovery and synthesis for our internal teams.

Some Key Qualifications

Bachelor’s degree in computer science or other technical field or a Bachelor's degree in English, communications, or related field with experience in process documentation or policy writing.

3+ years experience as a technical writer.

Exceptional written and verbal English communication skills.

Proven ability to distill complex processes into clear, understandable content.

Experience with Confluence/Jira, Zen Desk, Figma and/or other diagramming, wire-framing and collaborative tools.

Meticulous attention to detail with a keen eye for accuracy.

We’d Especially Love to Speak with You If You Have:

Crafted policies and procedures for SaaS or Fintech companies.

Experience in high-growth startups or managing documentation in fast-paced environments.

Worked with remote or distributed teams to create universally comprehensible content.

A background in legal or compliance-related writing, ensuring adherence to industry-specific regulations.

Created content for cross-cultural audiences whose first language may not be English

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

Provided computer equipment tailored to your role

Stock grant opportunities dependent on your role, employment status and location

Additional perks and benefits based on your employment status and country

The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.