Technical Writer - Payments Products

J.P. Morgan; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

J.P. Morgan seeks a Technical Writer for its Payments business in the Commercial and Investment Bank. This role focuses on enhancing user engagement through high-quality API documentation while collaborating with various stakeholders. The ideal candidate will have extensive experience in technical writing and familiarity with API documentation.

Qualifications

• 4+ years as a technical content creator.
• Strong knowledge in API documentation.
• Experience with Agile/Scrum methodologies.

Responsibilities

• Create and review API documentation and user guides.
• Collaborate with cross-functional teams to understand documentation needs.
• Maintain the documentation process and contribute to content guides.

Skills

Technical content creation

API documentation

Communication

Agile methodologies

Jira

Bitbucket

Job description

As a Technical Writer for the Payments business in the Commercial and Investment Bank (CIB), you’ll collaborate with a talented team of developers, product owners, content strategists and designers dedicated to next-generation B2B digital products. You‘ll help elevate user engagement of client developers by producing and editing top quality API documentation.

In addition, you’ll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you’ll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments.

Job Responsibilities

• Work with product owners and developers to understand Payments products and identify documentation requirements.
• Create and review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide.
• Drive for clarity of writing, consistency in presentation, and depth of detail across the suite of products.
• Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience.
• Provide insights into the authoring tools, processes, and metrics for improving the working efficiency and quality.
• Contribute to the content guides and maintain the documentation process.

Required qualifications, capabilities and skills

• Four or more years of experience as a technical content creator.
• A portfolio of technical content examples that demonstrate clarity of style and voice.
• Strong working knowledge of and experience documenting APIs.
• Ability to quickly learn technical concepts and understand how products work.
• Software development and/or technical support of complex systems.
• Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.