Technical Writer (OpenAthens) - Hybrid

Talent Team; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Join a forward-thinking organization where your writing skills can make a significant impact on education and research. As a technical writer, you will create clear and effective documentation to empower users of innovative products and services. Collaborate with diverse teams to ensure that all materials meet user needs, enhancing the overall experience. This role offers flexibility with hybrid working arrangements, allowing you to balance your personal and professional life while contributing to meaningful projects. Take the next step in your career and help shape the future of knowledge access.

Benefits

Flexible work pattern

31 days annual leave

Health care cash plan

Professional development budget

Home office allowance

Financial well-being support

Electric Car Lease Scheme

Cycle to work scheme

Employee recognition awards

Access to LinkedIn Learning

Qualifications

• Experience in writing end-user functional documentation.
• Proven experience in creating technical documentation.
• Familiarity with content management systems.

Responsibilities

• Lead the development of knowledge repositories for customers.
• Evaluate tools and systems to enhance documentation processes.
• Ensure accuracy and relevance of published materials.

Skills

Technical Writing

Documentation

Collaboration

Content Management Systems

User Experience

Education

Bachelor's Degree in a relevant field

Tools

Chameleon

Document Management Systems

Job description

Salary: From £40,000 per annum negotiable depending on experience + fantastic benefits

Jisc grade: PRS3 (internal use only)

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

About Jisc:

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.

About the team:

OpenAthens, part of Jisc, has the vision to become the world’s most user-friendly information access management experience, helping academics, students, scientists, researchers and library patrons gain access to the knowledge they need to achieve great things.

The technical consultancy team forms our knowledge centre, comprising a team of subject matter experts who disseminate expert knowledge and advice to a variety of stakeholders through varying mediums. Our aim is to ensure that all members of the OpenAthens team provide first-class support and great customer experiences.

About the role:

The OpenAthens technical writer will own, coordinate, and drive the delivery of a clear, accurate and best-in-class knowledge repositories for our customers and internal stakeholders.

You will collaborate with cross-functional teams to ensure OpenAthens documentation and related media meet the needs of audiences with varying technical abilities, empowering them to use and support OpenAthens products and services effectively.

Responsibilities will include:

• Lead on the strategic alignment and the development of a clear, accurate and best-in-class knowledge repositories consisting of a range of media that enables customers and internal stakeholders to use and manage OpenAthens products and services, effectively and efficiently
• Own the strategy for evaluating current and potential tools, systems and techniques in line with business needs and industry best practices, and make recommendations for change where appropriate
• Own the publication process for new and existing materials to ensure adequate review of content prior to publication and its continued accuracy and relevance, executing initiatives that drive more effective documentation authoring, review and publishing processes
• Ensure help and guidance are provided to end users at the point of need using different forms of media, including online documentation, product tours, onboarding guides and tool tips
• Forge a strong relationship with the product and development teams to stay abreast of upcoming changes and update external and in-product documentation

Key Skills and Experience:

• Demonstrable experience in writing end-user functional documentation, help and guidance through a range of different mediums.
• Experience in using in-app tools such as Chameleon would be desirable.
• Proven experience in writing technical documentation.
• Experience with document, knowledge, learning and content management systems in general.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support
• A generous budget to support you with external learning and continuous professional development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology
• A wide range of discounts from retailers and big-name high-street stores and CSSC membership
• Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use
• Free flu vaccinations
• Employee recognition awards and travel loans
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you.

Candidates are required to upload examples of their previous work to demonstrate their experience and skills.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.

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