Technical Writer II

CrowdStrike; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

CrowdStrike is seeking a Technical Writer for LogScale to own a critical area of product documentation and shape how customers interact with a powerful data platform. You will translate complex engineering concepts into clear, actionable content for real users, working with a distributed, multi-petabyte system.

You will collaborate with developers, architects, and PMs to ensure accurate reflection of product behavior, apply structured authoring, and continuously improve documentation with

Qualifications

• Proven experience writing product documentation for software products with a user-centered focus.
• Proficiency with structured authoring technologies, including DocBook, DITA, and XSLT.
• Strong working knowledge of API documentation, particularly GraphQL and REST.
• Experience with source control (Git or Mercurial), including branching, merging, and version control in command-line environments (Bash).
• Familiarity with SaaS deployments, especially at large scale or in highly automated environments.
• Experience utilizing AI technologies to enhance workflows and drive outcomes.

Responsibilities

• Own your domain and take full responsibility for a defined area of documentation, including content strategy and quality.
• Write for real users and translate complex engineering concepts into clear content.
• Work at scale with a multi-petabyte software solution and communicate its complexity clearly.
• Structure and optimize content using information architecture principles for reuse and consistency.
• Develop tools to streamline the documentation workflow and improve AI prompts for content generation.
• Collaborate with developers, architects, and product managers to reflect how the product works for customers.
• Champion style guides and scalable processes across the content team.
• Grow by adopting industry-standard tools, processes, and an SDLC environment.

Skills

User-centered writing

Structured authoring

API documentation

Git or Mercurial

Bash or Zsh

Tools

DocBook

DITA

XSLT

Git

Mercurial

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

At CrowdStrike, we don't just document products - we help stop breaches. As a Technical Writer for LogScale, you'll be at the heart of that mission, owning a critical area of our product documentation and shaping how customers and internal teams interact with one of the most powerful data platforms in cybersecurity.

What You'll Do :

• Own your domain. Take full responsibility for a defined area of documentation, including content strategy, priorities, and quality - and make it exceptional.
• Write for real users. Develop and maintain documentation (hosted at library.humio.com) with a user-centered approach, translating complex engineering concepts into clear, actionable content.
• Work at scale. Gain deep hands-on experience with a large-scale, distributed, multi-petabyte software solution and learn to communicate its complexity with clarity.
• Structure and optimize content. Apply structured authoring principles within our information architecture to maximize content reuse and consistency across channels.
• Sharpen your automation skills. Build and improve tools that streamline the documentation workflow, and refine generative AI prompts to enhance content production.
• Collaborate with the best. Partner with developers, architects, and product managers to build technical knowledge and ensure documentation accurately reflects how the product works - and what that means for customers.
• Champion consistency. Develop a deep appreciation for style guides and process documentation, and help drive scalability across the content team.
• Grow continuously. Immerse yourself in industry-standard tools, processes, and an SDLC environment that will sharpen both your technical and writing skills.

What You'll Need:

• Proven experience writing product documentation for software products, with a strong user-centered focus
• Proficiency with structured authoring technologies, including DocBook, DITA, and XSLT
• Strong working knowledge of API documentation, particularly GraphQL and REST
• Experience with source control (Git or Mercurial), including branching, merging, and version control in command-line environments (Bash or Zsh)
• Familiarity with SaaS deployments, especially at large scale or in highly automated environments
• Sharp attention to detail and the ability to work independently while proactively identifying and executing improvements
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Nice to Have:

• Experience in cybersecurity and/or large-scale data industries
• Programming knowledge in Java, Scala, JavaScript, Perl, or Python
• Understanding of database technologies, distributed systems, or SQL/GraphQL
• Familiarity with machine learning concepts and large language models
• A passion for automation and simplifying the path from engineering output to user-ready documentation

Who You Are:

You're curious, detail-oriented, and energized by complexity rather than intimidated by it.

You ask good questions, take feedback in stride, and care