Technical Writer

Qualient Technology Solutions UK Limited; Wotton-under-Edge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking a Technical Writer to support Oracle Cloud applications in Wotton-under-Edge. The role involves documenting processes and creating SOPs for manufacturing workflows, requiring a strong understanding of Oracle Cloud ERP. Ideal candidates will have proven experience in technical writing and excellent communication skills to collaborate with both business and IT stakeholders.

Qualifications

• Proven experience as a Technical Writer, ideally in manufacturing or enterprise technology environments.
• Strong hands-on knowledge of Oracle Cloud ERP (Finance, SCM, Procurement, Manufacturing modules preferred).
• Expertise in creating SOPs, process documents, training manuals, and user guides.

Responsibilities

• Understand Oracle Cloud-enabled workflows in manufacturing.
• Create, update, and standardize SOPs and user guides.
• Coordinate with cross-functional teams to validate documents.

Skills

Technical writing

Oracle Cloud ERP

SOP development

Documentation standards

Analytical skills

Tools

MS Office

Visio

Lucidchart

Confluence

Job description

Understand Business Processes: Collaborate with business users, process owners, and IT teams to understand Oracle Cloud-enabled workflows in manufacturing (Finance, Supply Chain, Procurement, Production, etc.).
User Shadowing: Work directly with end-users and SMEs, observing day-to-day operations to capture real-world usage of Oracle Cloud applications.
SOP Development: Create, update, and standardize SOPs, user guides, training manuals, and process flows tailored to the manufacturing environment.
Documentation Standards: Ensure documentation aligns with industry best practices, client-specific standards, and compliance requirements.
Simplify Complex Concepts: Translate technical and functional Oracle Cloud knowledge into easy-to-understand content for both technical and non-technical audiences.
Version & Change Control: Maintain document revisions, track updates, and manage version control of all process documents.
Stakeholder Collaboration: Coordinate with cross-functional teams (IT, operations, quality, compliance) to validate accuracy and completeness of documents.
Training Support: Provide clear reference materials that support end-user training and adoption.

Proven experience as a Technical Writer, ideally in manufacturing or enterprise technology environments.
Strong hands-on knowledge of Oracle Cloud ERP (Finance, SCM, Procurement, Manufacturing modules preferred).
Demonstrated ability to shadow users and capture process details effectively.
Expertise in creating SOPs, process documents, training manuals, and user guides.
Excellent communication skills - ability to interact with both business and IT stakeholders.
Proficiency with documentation tools (MS Office, Visio, Lucidchart, Confluence, etc.).
Knowledge of compliance and quality standards relevant to manufacturing documentation (ISO, FDA, SOX, etc.) is a plus.
Strong analytical and problem-solving skills with attention to detail.
Location Wotton, UK