Technical Writer

Marigold; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate technical writer to join their Product Enablement team. In this exciting role, you will craft high-quality documentation and engaging content that empowers users to fully leverage the company's innovative solutions. You will collaborate with various stakeholders to ensure clarity and consistency in all materials, while also keeping up with best practices in documentation. The company offers a supportive remote work environment, generous time off, and a commitment to employee well-being. If you are eager to contribute to a team dedicated to enhancing customer experiences, this opportunity is perfect for you.

Benefits

Generous time off

Paid holidays

Birthday benefit day off

Retirement contributions

Paid parental leave

Flexible remote work environment

Qualifications

• 2+ years of experience in technical writing for B2B software.
• Excellent skills in writing and editing with a focus on detail.

Responsibilities

• Create clear, concise documentation and visuals for users.
• Collaborate with stakeholders to understand product capabilities.
• Update and maintain existing documentation to meet standards.

Skills

Technical Writing

Editing Skills

Communication Skills

Collaboration

Attention to Detail

Education

2+ years technical writing experience

Tools

Madcap Flare

Job description

The Company

Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.

The Role

We are looking for someone who is passionate about delivering high quality documentation with an understanding of the key role it plays in a successful Tech company. You will be part of the Product Enablement Technical Writing team within Product Management who are on a mission to help customers make the best use of Marigold product capabilities. We do this through both the video content and documentation we publish internally and externally to optimize ROI and time to value for our customers. In addition you will contribute to other user and technical documentation in line with business priorities.

As part of the product enablement team you will contribute to team goals of creating valuable user content, making that content easy to find, driving content adoption and measuring success. You will support adoption of new tools and processes as the team evolves to meet the needs of the business.

What You’ll Do

1. Develop a deep understanding of portfolio capabilities and new releases.
2. Research and collaborate with target audiences.
3. Research and gather user, and technical user information.
4. Create clear and concise material, including visuals, to provide step by step guides to accomplish tasks with defined outcomes.
5. Take care of layout design and consistency, editing and proofreading to ensure documentation meets Marigold technical writing standards.
6. Update, revise, and rewrite existing materials.
7. Keep up to date with best practices in documentation.

Ideal Qualifications

• 2+ years technical writing experience in B2B software.
• Excellent technical writing and editing skills with attention to detail.
• Ability to communicate complex concepts, processes and business outcomes, clearly and concisely for the target audiences including marketing and technical users.
• Preference for collaboration and feedback to continuously improve.
• Ability to engage with all stakeholders including product, SMEs, engineering, support, technical services and customer success teams.
• Tenacity to pursue a deep understanding of all required subject matter from a wide range of sources and colleagues to ensure highly effective documentation.

Nice To Have

• Knowledge of Marigold capabilities.
• Familiarity with Madcap Flare or similar technical authoring tool.
• Experience with digital marketing and a strong understanding of the MarTech space.

What We Offer

The competitive salary and benefits you’d expect!

Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.

Retirement contributions.

Employee-centric and supportive remote work environment with flexibility.

Support for life events including paid parental leave.

Seniority level: Entry level
Employment type: Full-time
Job function: Marketing, Public Relations, and Writing/Editing
Industries: Software Development