Technical Writer

Crypto.com; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading cryptocurrency platform in London is seeking a Technical Writer to craft user-friendly documentation and educational content. This role involves owning the documentation lifecycle and collaborating with cross-functional teams to translate complex technical concepts into accessible guides. The ideal candidate has over 5 years of experience and a strong passion for technology and user experience, with a degree in a relevant field.

Benefits

Competitive salary

Medical insurance with extended coverage

Attractive annual leave entitlement

Flexi-work hours and hybrid setup

Crypto.com visa card offered upon joining

Qualifications

• 5+ years of technical writing experience.
• Portfolio showcasing the ability to explain complex topics.
• Experience creating video tutorials is a plus.

Responsibilities

• Own the end-to-end documentation lifecycle for features.
• Write clear documentation for every Exchange feature.
• Translate complex technical concepts into accessible guides.

Skills

Technical writing

Collaboration skills

Understanding code

Understanding of crypto platforms

Education

Degree in Computer Science, English, or Communications

Job description

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products.

About the Role

We’re looking for a Technical Writer who will be the voice of our platform—crafting documentation and educational content that inspires users to build, explore, and innovate with our exchange. You’ll go far beyond traditional API docs, creating user-friendly guides, help articles, and blog posts that make our features shine and empower our community. If you thrive at the intersection of technology and communication, we want to hear from you!

Responsibilities:

• Educate & Inspire: Own the end-to-end documentation lifecycle for our platform and APIs, including user-facing help pages and feature guides. Develop content that engages and educates—step-by-step tutorials, best-practice guides, FAQs, technical blog posts, and more.
• Make Features Discoverable: Write clear, concise, and compelling help documentation for every feature of our Exchange, ensuring users can unlock the full potential of our platform.
• Be a Developer Advocate: Translate complex technical concepts and code (Python, Go, TypeScript, etc.) into accessible examples and guides for both technical and non-technical audiences. Create content that motivates people to build with our APIs, not just reference them.
• Collaborate & Lead: Work closely with product and engineering teams to stay ahead of new features and updates. Define and maintain documentation standards for voice, tone, and style.
• Expand Our Reach: Contribute to client-facing resources, including FAQs, blog posts, and educational materials. Help shape our community’s learning experience through engaging content across multiple channels.

Requirements:

• 5+ years of technical writing experience
• Domain expertise in crypto trading and/or exchange platforms is a plus.
• Portfolio showcasing your ability to explain complex technical topics with clarity and impact.
• Ability to read and understand code in multiple programming languages.
• Strong collaboration skills—you’re comfortable working with cross-functional teams in a fast-paced, agile environment.
• Passion for technology and a genuine empathy for the developer and user experience.
• Degree in Computer Science, English, Communications, or a related field.
• Experience creating video tutorials is a plus.

#LI-CY2

#LI-Hybrid

#LI-MidSenior

Life @Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks:crypto.comvisa card provided upon joining

OurCrypto.combenefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

AboutCrypto.com:

Founded in 2016,Crypto.comserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance,Crypto.comis committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more athttps://crypto.com.

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.