Technical Writer

Morgan Mckinley (Crawley); England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency in the UK is looking for a skilled Technical Writer to simplify complex information for users. Responsibilities include creating support articles, producing video tutorials, and collaborating with teams for accurate content. Strong communication and documentation skills are essential. This role is a fantastic opportunity to contribute to user experience by delivering clear and engaging resources.

Qualifications

• Experience with customer-facing documentation is essential.
• Ability to break down complex information for better understanding.
• Organizational skills for managing multiple projects.

Responsibilities

• Create and maintain support articles for the Help Centre.
• Produce engaging video tutorials and walkthroughs.
• Work with the Support Team to create helpful content.
• Update documentation with the latest features.
• Review existing resources for accuracy and relevance.
• Track content usage to improve resource library.

Skills

Strong written and verbal communication skills

Experience creating help articles or tutorials

Comfortable using helpdesk platforms

Ability to plan and record video content

Attention to detail and commitment to accuracy

Strong organisational skills

Job description

Overview

We're looking for a skilled Technical Writer to join our client's team and help make complex information simple, clear, and engaging for their customers. If you love explaining things in a way that makes people's lives easier, this role could be the perfect fit.

What you'll be doing

• Creating and maintaining clear, helpful support articles for the online Help Centre.




• Producing engaging video tutorials and walkthroughs to guide customers through software.




• Partnering with the Support Team to identify common queries and proactively create content that reduces support requests.




• Working closely with Product and Training teams to ensure documentation always reflects the latest features and updates.




• Reviewing and updating existing resources so they remain accurate, relevant, and easy to use.




• Tracking how content is used and finding opportunities to improve our library of resources.

What we're looking for

Essential skills & experience

• Strong written and verbal communication skills, with the ability to explain complex ideas simply.




• Experience creating customer-facing help articles, guides, or tutorials.




• Comfortable using helpdesk platforms (ideally Intercom) and content management tools.




• Ability to plan, script, and record clear and engaging video content.




• Excellent attention to detail and commitment to accuracy.




• Strong organisational skills, able to manage multiple projects