Technical Trainer/Writer, Tech Support Respiratory

ZipRecruiter; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturer of medical products is seeking a Training Specialist to develop and implement product-related training programs for service groups and customers. The role involves creating training materials and providing technical support, requiring strong communication skills and technical knowledge.

Benefits

Competitive benefits

Paid time off

401(k) savings plan

Qualifications

• Experience in product technical support and troubleshooting.
• Familiarity with mechanical and electrical equipment.

Responsibilities

• Develop and present training programs for product knowledge.
• Assist the repair department with processing Service Orders.
• Respond to customer inquiries for technical support.

Skills

Communication

Problem Solving

Leadership

Spanish

Education

High school diploma or GED

College-level or technical degree

Tools

MS Office

Multi-meters

Pressure/Vacuum gauges

Oxygen analyzers

Job description

Job Description

Location: On site in Somerset, PA

No VISA sponsorship available

Reports to (title): Manager, Service

Department: Repair

FLSA Status: Non-Exempt

About Drive DeVilbiss

Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint, and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries worldwide.

"Leading the World with Innovative Healthcare Solutions that Enhance Lives"

Summary (Major Purpose of the Role):

This position is responsible for assisting in the development and implementation of product-related training programs that support product knowledge and troubleshooting for our service group, sales department, external customers, and repair centers.

Main Activities/Responsibilities:

• Develop and present training programs, including communication initiatives and customer interfaces, to achieve targets such as associate growth, customer satisfaction, sales growth, and competitive positioning. Create and coordinate on-site training, training videos, webinars, service manuals, and technical bulletins to convey product knowledge internally and externally. Travel may be required within the U.S. and internationally.
• Assist the repair department with processing unit Service Orders and Customer Estimates. Handle unit exceptions, warranty denials, or customer abuse issues through periodic customer contact.
• Respond to customer inquiries for technical support, troubleshooting, and general questions.
• Participate in product development meetings, quality control reviews, and manufacturing discussions to stay current on new designs, quality issues, and engineering efforts.

Competencies:

• Thorough understanding of all products, policies, procedures, and the Quality Management System (QMS). Ability to articulate this knowledge to build customer loyalty and satisfaction. Knowledge of electronics, troubleshooting, disabilities, and market dynamics is essential.
• Solution-oriented mindset, proactive, willing to share knowledge, and capable of teaching and learning. Ability to position our company and products competitively.
• Positive attitude with strong interpersonal skills, leadership, and initiative. Contribute ideas for continuous improvement.
• Strong computer skills, especially in MS Office (Excel, Word, PowerPoint).
• Ability to read and understand instructions, manuals, schematics, and policies in English.
• Excellent communication and presentation skills, with the ability to lead and develop others.
• Spanish language skills are a plus.
• Mathematical skills for basic calculations involving measurements, fractions, and decimals.

Reporting Relationships and Supervision:

Works under the supervision of the Manager, Service. Responsibilities are reviewed weekly. Project work may be assigned, spanning up to one year, in collaboration with repair associates and other departments.

Education and Experience:

• High school diploma or GED required; college-level or technical degree preferred or equivalent work experience.
• Experience in product technical support and troubleshooting.
• Familiarity with mechanical and electrical gauges and equipment such as multi-meters, pressure/vacuum gauges, oxygen analyzers, and smartphone apps.
• Experience with oxygen concentrators or other home-medical equipment is preferred.
• Experience in technical writing and training.
• Public speaking and training experience.
• Proficiency with computers and mobile applications.

Why Apply to Drive DeVilbiss…

Enjoy competitive benefits, paid time off, and a 401(k) savings plan.

EEO Statement: Drive DeVilbiss is an Equal Opportunity Employer. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics, in accordance with applicable laws.