Technical Trainer (IT/Telecoms)

Our clients are an award-winning IT Solutions company based in Berkshire. They are seeking to hire up to 2 Technical Trainers. The role involves SaaS, Cloud, AI, Unified Comms, Machine Learning, and more. International travel will be part of the job role (Japan, US, Germany, Holland, Australia, Portugal, just to name a few).

Key Responsibilities

• Delivery of in-room, Instructor Led Training (ILT) and virtual training.
• Fully prepare training facilities and lesson plans in advance of sessions.
• Ensure room requirements are advised of in good time, e.g., need for IT or other equipment.
• Ensure training starts on time and keeps on track.
• Emphasise group work and discussion to learn. Facilitate and coach as required.
• Ensure facilities are safe and compliant with any onsite policies/requirements.
• Test new delivery methods to ensure actual delivery is not hindered by foreseeable technical issues.

Content and Video Design and Creation

• Use photo, video, presentation, and instructional design software to design engaging learning materials for an ever-evolving product set.
• Identify learning needs/objectives for sessions/programmes and work with other Subject Matter Experts to design sessions that meet these needs effectively.
• Produce documents or other summary information to support visual/virtual content.
• Consider accessibility of content for those with special or learning needs.

Administration and Coordination

• Schedule sessions, meeting room bookings, invites, and tracking responses as required to ensure training is well attended and learners are prepared.
• Produce internal learning collateral or guides as necessary, advising on process as well as content.
• Ensure feedback and actions are collected from sessions/programmes.
• Prepare reports and analysis on learning data, e.g., attendance, feedback.
• Add, remove, and update user profiles on the LMS (Learning Management System).
• Load and monitor content onto the LMS.

Frequent national and international travel is a requirement of this role. Most training will be facilitated at our headquarters in Bracknell, but clients may require on-site training to minimise impact to their business. Therefore, willingness and ability to travel will be required.

Experience Required

The successful applicant will be presentable and highly articulate, showing a strong desire to communicate effectively at all levels. They will foster strong relationships with our clients and ensure long-lasting bonds of trust. The jobholder will consider themselves to be an ambassador for our client's business.

Degree educated, with 2 years of experience in delivering high-quality courses within a business setting, specifically within the Tech, Telecoms, SaaS, or Cloud space.

Note: Expect international travel for this position.