Technical Trainer

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in the security sector seeks a dynamic trainer to deliver quality knowledge to customers and partners across Europe. This role involves providing technical training, developing instructional materials, and maintaining up-to-date resources as product lines evolve. Ideal candidates will have a degree in Computer Science or Engineering, possess strong communication skills, and be willing to travel. Join a diverse and inclusive team where your contributions will help foster a positive learning environment and support the growth of others.

Qualifications

• Ability to effectively communicate with various audiences.
• Willingness to travel within the UK and occasionally internationally.

Responsibilities

• Provide technical training for Genetec customers and partners.
• Develop training presentations and course outlines.
• Maintain current knowledge of Genetec’s product line.

Skills

Collaboration

Communication

Technical Training

Knowledge of Windows OS

Networking Principles

Database Concepts

Education

Degree in Computer Science

Degree in Engineering

Job description

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We are a group of trainers committed to delivering quality knowledge and instruction to Genetec customers, partners, and employees throughout the European region – a scope encompassing 15+ countries. Our goal is to foster knowledge-building experiences for others to be confident in their understanding and using the products within their Genetec portfolio. You will collaborate closely with internal teams to continuously develop training resources and ensure smooth processes.

What your day will look like:

• Provide technical training for Genetec customers, partners, and internal teams
• Develop training presentations, manuals, and course outlines
• Update existing training resources as Genetec’s product line evolves, and continuously improve documentation practices
• Maintain a current, in-depth knowledge of Genetec’s product line
• Contribute to a positive, complementary team culture through respect, support, and inclusion amongst your colleagues

More about you:

*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*

• Ability to collaborate and foster communication internally and externally
• Ability to effectively communicate with a variety of audiences
• Professional working level of English and local language
• Willingness to travel within the United Kingdom, and occasionally internationally, up to 50% of the time
• Desire to be a part of and support a diverse, inclusive, respectful work environment
• Degree in Computer Science, Engineering, or equivalent experience

Technical requirements:

• Knowledge of Windows operating systems
• Knowledge of networking principles and IP protocol
• Experience with networking and database concepts, and client-server environments
• Experience with PC configuration and troubleshooting

Great if you have:

• Experience with Genetec products
• Experience within the Physical Security and/or Software industry
• Knowledge of additional European languages

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

agreed in our 2022 Internal Engagement “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”