Technical Trainee

CGI Group Inc.; Dolwyddelan; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Insurance coverage

Medical benefits

Pension plan

Member Assistant Programme

Check4Cancer

Flexible time off

Share Purchase Plan

Member discounts

Job summary

CGI Group Inc. in North Wales invites you to join as a Technical Trainee in Application Support.

You'll help keep essential applications running, investigate issues, monitor performance and support changes and releases across live projects. You'll work with application specialists, developers and infrastructure teams, build your technical skills from day one, and benefit from CGI's Early Careers programme, with training, certifications and opportunities to contribute across UK public and private

Qualifications

• Problem-solving skills: The ability to approach issues logically, ask the right questions and work towards an effective solution.
• Customer focus: A commitment to understanding users' needs and providing a helpful, professional service.
• A service mindset: An interest in keeping important applications running smoothly and improving the experience of those who use them.
• Clear communication: The confidence to explain information clearly and communicate effectively with users, colleagues and clients.
• Attention to detail: The ability to follow processes accurately, maintain clear records and handle information responsibly.
• Teamwork: A collaborative approach and the ability to build positive working relationships with technical and non-technical colleagues.
• Adaptability: A willingness to learn new technologies, develop new skills and work across different systems and project environments.
• Availability to begin the role in CGI's North Wales office in St Asaph in January 2027.
• A valid UK driving licence and access to your own vehicle, as the role may require travel to other CGI and client sites.

Responsibilities

• Support business-critical applications: Help maintain applications and services used across live projects, ensuring they remain available, reliable and secure.
• Investigate technical issues: Respond to incidents and service requests, identify the causes of problems and work with colleagues to deliver effective solutions.
• Monitor application performance: Use monitoring tools and established processes to identify issues, support service availability and improve performance.
• Support changes and releases: Assist with application updates, testing, deployments and configuration changes to help services continue running smoothly.
• Maintain technical documentation: Create and update support guides, knowledge articles and process documentation to help resolve issues consistently and efficiently.
• Apply security controls: Follow established procedures and contribute to the secure operation of applications that may handle sensitive information.
• Collaborate across teams: Work with application specialists, software developers, infrastructure teams, security colleagues and client stakeholders to deliver effective support.
• Innovate alongside other trainees and graduates: Take part in early careers initiatives that go beyond your day-to-day role.
• Travel to CGI and client sites: Must hold a valid UK driving licence and have access to own vehicle.

Skills

Problem-solving

Customer focus

Service mindset

Clear communication

Attention to detail

Teamwork

Adaptability

Driving licence

Job description

As a Technical Trainee at CGI, you'll help keep essential applications running smoothly and reliably. You'll investigate and resolve technical issues, monitor system performance, support users, and work with development and infrastructure teams to deliver effective solutions. From day one, you'll be trusted with real responsibility, building your technical skills while contributing to meaningful projects across some of the UK's most exciting industries.,

• Support business-critical applications: Help maintain applications and services used across live projects, ensuring they remain available, reliable and secure.
• Investigate technical issues: Respond to incidents and service requests, identify the causes of problems and work with colleagues to deliver effective solutions.
• Monitor application performance: Use monitoring tools and established processes to identify issues, support service availability and improve performance.
• Support changes and releases: Assist with application updates, testing, deployments and configuration changes to help services continue running smoothly.
• Maintain technical documentation: Create and update support guides, knowledge articles and process documentation to help resolve issues consistently and efficiently.
• Apply security controls: Follow established procedures and contribute to the secure operation of applications that may handle sensitive information.
• Collaborate across teams: Work with application specialists, software developers, infrastructure teams, security colleagues and client stakeholders to deliver effective support.
• Innovate alongside other trainees and graduates: Take part in early careers initiatives that go beyond your day-to-day role., Due to the location of this role and the need to travel to other CGI and client sites, candidates must hold a valid UK driving licence and have access to their own vehicle.

Why Join Us?

At CGI, you'll be part of a culture that celebrates diversity, inclusion and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You'll also join our Student Kick-start Initiative, where you'll collaborate with other trainees and graduates on creative projects that deliver impact beyond your day-to-day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK 'Best Employer' by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Why Choose CGI?

CGI works across the UK to deliver technology that supports essential services and improves outcomes for citizens and communities. As a Technical Trainee in Application Support, you could contribute to areas including:

• Essential public services: Supporting reliable applications that help public sector organisations deliver services people depend on.
• Secure digital platforms: Helping maintain applications that protect sensitive information and provide a dependable experience for users.
• Service improvement: Identifying recurring issues, improving support processes and helping applications perform more reliably and efficiently.
• Application support: An interest in helping users, investigating issues and keeping applications running reliably.
• IT service management: An interest in how incidents, service requests, problems and changes are managed within an IT support environment.
• Systems administration: An interest in configuring, maintaining and troubleshooting operating systems, user accounts or technical services.
• Technical troubleshooting: The ability to gather information, identify possible causes and work methodically towards a resolution.
• Service improvement: An interest in identifying recurring issues and finding ways to make support processes more efficient and reliable.
• Technology: Curiosity about applications, operating systems, databases, networks and the technologies that support modern digital services.
  We're looking for an enthusiastic trainee who is curious about technology and motivated by the opportunity to support reliable applications and public services. You'll bring a practical approach to problem-solving, a strong customer focus and a willingness to learn. You do not need specific qualifications or previous professional IT experience, as training and support will be provided.

You should have:

• Problem-solving skills: The ability to approach issues logically, ask the right questions and work towards an effective solution.
• Customer focus: A commitment to understanding users' needs and providing a helpful, professional service.
• A service mindset: An interest in keeping important applications running smoothly and improving the experience of those who use them.
• Clear communication: The confidence to explain information clearly and communicate effectively with users, colleagues and clients.
• Attention to detail: The ability to follow processes accurately, maintain clear records and handle information responsibly.
• Teamwork: A collaborative approach and the ability to build positive working relationships with technical and non-technical colleagues.
• Adaptability: A willingness to learn new technologies, develop new skills and work across different systems and project environments.
• Availability to begin the role in CGI's North Wales office in St Asaph in January 2027.
• A valid UK driving licence and access to your own vehicle, as the role may require travel to other CGI and client sites.
  At CGI, we offer Early Careers opportunities that empower you to take ownership of your work and your future. Join us, and you'll be part of the next generation of leaders and innovators, working to solve complex challenges and drive the digital transformation of industries.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals. Come join our team-one of the largest IT and business consulting services firms in the world.Discover CGI London, England, United Kingdom > 1000 employees IT services We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member‑partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other.

Benefits:

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme

Along with a competitive salary and a £1,000 joining bonus, you'll enjoy benefits that support every stage of your journey. You'll share in CGI's success through our matched share scheme, have access to private healthcare, well-being programmes and professional training, and build financial security with a competitive pension. Beyond the day job, you'll connect with others through early careers networks, diversity groups and social clubs that make your time at CGI both rewarding and enjoyable.