Technical Team Manager - SC Cleared - Perm

ZipRecruiter; Bracknell; On-site; GBP 42,000 - 48,000; Full time

Job summary

A leading technology partner for the MOD is seeking a Technical Team Manager in Bracknell. The successful candidate will lead a team of engineers and oversee IT operations, ensuring high-quality support and the implementation of service level agreements. A competitive salary is offered along with a range of employee benefits.

Benefits

25 Days annual leave plus public holidays

Pension with double matching contributions

Life assurance

Employee discounts

Employee assistance programme/virtual GP

Qualifications

• Leadership experience in IT support and infrastructure.
• Knowledge of virtualisation, Microsoft Server 2019, and network devices.
• Understanding of ITIL processes.

Responsibilities

• Oversee service desk operations and issue resolution.
• Implement SLAs and monitor KPIs.
• Manage service management and incidents.

Skills

Leadership

IT support

Infrastructure knowledge

Virtualisation

Microsoft Server 2019

CISCO/Juniper network devices

Active Directory

ITIL Processes

Job description

Job Description

Technical Team Manager - Perm - SC Clearable/Cleared

• Location: Bracknell - fully on-site
• Type: Permanent
• Salary: £42,000 - £48,000 + Company Bonus + Benefits (Listed below)
• Clearance: Must be eligible for SC or have an active SC.

A primary technical partner of the MOD are looking to add to their Infrastructure/Networking team, the role will be a team manager position, managing a team of technical engineers with a broad technical skill set, collaborating with wider teams on supporting the mission of keeping UK Defence agile and safe.

Key Responsibilities:

• Oversee the daily operations of the service desk, ensuring timely resolution of IT issues and requests.
• Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support standards.
• Create and update processes and instructions for the team.
• Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager.
• Manage service management, performance/people management, communication, and recruitment activities.
• Manage incidents to resolution in collaboration with third parties, keeping records updated according to agreed work instructions. Escalate when necessary.
• Support and participate in all Change Management Activities, updating changes upon completion.
• Participate as a member of the Change Advisory Board (CAB).
• Coordinate software deployments as part of Release Management.
• Manage service requests that have been escalated from the 2nd Line.
• Manage OS and application patching as part of Patch Management.
• Generate and analyze reports using SCOM, SQL, ePo, and Excel.

Your Experience:

Leadership experience with IT support and infrastructure knowledge, including:

• Virtualisation (VMWare/Horizon)
• Microsoft Server 2019
• CISCO/Juniper network devices
• Trellix/Trend
• Active Directory
• Exchange
• ITIL Processes

Desirable:

• Microsoft Windows 10
• SharePoint
• Linux
• MDM (Avanti)
• PDR/JSPs knowledge

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)
• Pension - Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more)
• Perks at work - employee discounts
• Employee assistance programme/virtual GP

If you're interested in the above, apply or reach out to (see below)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.