Technical Team Leader

Allianz UK; Leeds; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading insurance provider is seeking a team leader in Leeds to manage claims related to property damage and bodily injury. This hybrid role requires strong leadership, data literacy, and excellent communication skills. The ideal candidate will guide a team, manage performance, and ensure quality service delivery while fostering a culture of continuous improvement. A competitive salary along with flexible benefits is offered.

Benefits

Flexible buy/sell holiday options

Annual performance-related bonus

Contributory pension scheme

Discounts on insurance products

Volunteering days

Qualifications

• Must possess sound knowledge of team management and claims processes.
• Ability to interpret data and make data-based decisions.
• Experience in influencing and guiding stakeholders.

Responsibilities

• Lead and manage a team handling property damage claims.
• Build strong relationships across the organization.
• Ensure continuous development of team knowledge.

Skills

Leadership

Data Literacy

Communication Skills

Technical Ability

Education

A-level standard or equivalent

ACII qualification (or similar)

Job description

The purpose of this role is to lead and manage a team dealing with third party property damage and bodily injury claims. You’ll have great relationship-building skills and share our passion for outstanding customer service. Your team's priority is to investigate and settle claims in line with the Company strategy, protecting indemnity spend. With a focus on continuous improvement, you will ensure the team's industry knowledge and skills are developed in line with the changing market and advancing technologies.

This is a hybrid role that can be based out of our Leeds, Chelmsford, Ipswich, Bournemouth, and Croydon offices.

Salary Information

Pay: Circa £35,000 per year dependent on experience. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Full line management and accountability of team of experts; ensuring continuous development of skills and knowledge in chosen specialism.
• Builds strong relationships and influence across the organisation to ensure all business plans are met.
• Is a technical subject matter expert in respective specialism, able to use knowledge and experience to guide others.
• Owns and manages business-led projects ensuring team and company buy-in as well as effective delivery.
• Monitors, motivates, directs, develops and manages the performance of the team to ensure quality control, service delivery, daily resource management and cost control, and that training needs are identified and provided.
• Implements Performance Management, Salary Review and PDP processes for reporting staff.
• Devises, implements, tracks and revises short, medium and long-term plans to deliver against our priorities.
• Liaises both internally and externally building relationships with underwriters, brokers and suppliers.
• In accordance with both Company and regulatory requirements, ensures the effective management of customer complaints. Utilises Root Cause Analysis (RCA) reports to provide feedback to staff and creates action plans for improvement.
• Assumes responsibility for Performance Measurement and evaluation of Management Information.

Essential Skills

• Technical Ability – Sound knowledge of the work, creating a relationship with team built on respect.
• Data Literacy - The ability to interpret Data, Story tell through data and make data-based decisions.
• Ability to understand performance over-time, identify System Conditions, remove the low level conditions and escalate more complex conditions.
• Ability to build and maintain an effective network across the business and wider industry.
• Awareness of market developments that affect own area with the ability to initiate change to compliment.
• Good leadership and communication skills.
• Able to influence change within own team and wider business.
• Good understanding of legal and regulatory frameworks.
• Responsible for the technical results within the unit of specialism.
• Sound technical understanding of the business unit being led as well as wider stakeholders.

Experience

• Ability to understand performance over-time, identify System Conditions, remove the low level conditions and escalate more complex conditions.
• Coaching – To create highly engaged, self-managing teams. Removing the fear of failure and encouraging personal mastery.
• Data Literacy – The ability to interpret data, story tell through data and make data-based decisions.
• HR / Wellbeing – Knowledge of relevant policies, deployed correctly, Emotional intelligence and effective support of their teams, creating relationships built on respect.
• Technical Ability – Expert knowledge in chosen specialism; able to guide, inform and influence others.
• Proven ability to influence and persuade; guiding customers, key stakeholders, suppliers and senior management.

Qualifications

• Ideally educated to A-level standard or equivalent.
• Have or working towards ACII qualification (or similar).

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training.

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance-related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Commitment to Equality and Diversity

We are proud to be an equal opportunity employer and are committed to fostering an inclusive workforce. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements.

How to Apply