Technical T&S Engagement Manager

Vayyar; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tech company in the UK is seeking a Technical T&S Engagement Manager to act as the primary liaison for enterprise customers. The role requires 3+ years in customer-facing roles and experience in Trust & Safety. Ideal candidates will excel in communication and problem-solving, ensuring optimal customer satisfaction. Join a mission-driven team that values growth and innovation in addressing critical Trust & Safety challenges.

Qualifications

• 3+ years in a customer-facing role, ideally in Trust & Safety.
• Experience in malware detection or cyber security is a must.
• Exceptional interpersonal and communication skills.

Responsibilities

• Act as the primary point of contact for client needs.
• Build strong relationships with enterprise customers.
• Monitor customer satisfaction and health.

Skills

Customer success management

Communication skills

Problem-solving

Interpersonal skills

Technical understanding of security

Job description

Technical T&S Engagement Manager

• Customer Success Management
• UK

Description

What You’ll Do

• Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
• Build and nurture strong, trust-based relationships with enterprise customers.
• Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
• Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
• Collaborate across departments to deliver exceptional customer outcomes.
• Raise and escalate potential risks, ensuring swift resolution and customer retention.
• Continuously identify ways to add value and improve the customer experience.

Why Join Us?

• Work with some of the biggest names in tech to address critical Trust & Safety challenges.
• Be part of a supportive, mission-driven team that values integrity and innovation.
• Enjoy opportunities for growth and professional development in a cutting-edge field.

Requirements

What We’re Looking For?

• Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
• Technical Background: Experience working in malware detection, cyber security vulnerabilities, security research, or other technical areas is a must.
• People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
• Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
• Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
• Team Player: Proven ability to work cross-functionally and across multiple stakeholders.

About ActiveFence

ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors.