Technical T&S Engagement Manager

Activefence; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenmanager, der eine Schlüsselrolle im Trust & Safety-Bereich spielt. In dieser spannenden Position sind Sie der Hauptansprechpartner für Unternehmenskunden und tragen dazu bei, deren Bedürfnisse zu erfüllen und Risiken zu identifizieren. Sie arbeiten eng mit einem dynamischen Team zusammen und haben die Möglichkeit, in einem sich ständig weiterentwickelnden Umfeld zu wachsen. Wenn Sie leidenschaftlich daran interessiert sind, Online-Nutzer zu schützen und innovative Lösungen zu entwickeln, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 3+ Jahre Erfahrung in einer kundenorientierten Rolle, idealerweise im Bereich Trust & Safety.
• Technische Erfahrung in Malware-Erkennung oder Cybersicherheitsanfälligkeiten.

Responsibilities

• Hauptansprechpartner für Kundenbedürfnisse, Gewährleistung zeitnaher Lösungen.
• Aufbau und Pflege starker, vertrauensvoller Beziehungen zu Unternehmenskunden.

Skills

Kundenbeziehungsmanagement

Interpersonelle Fähigkeiten

Problemlösungskompetenz

Technische Kenntnisse in Cybersicherheit

Anpassungsfähigkeit

Job description

Description

What You’ll Do

• Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions.
• Build and nurture strong, trust-based relationships with enterprise customers.
• Monitor customer health and satisfaction, identifying risks and opportunities for expansion.
• Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders.
• Collaborate across departments to deliver exceptional customer outcomes.
• Raise and escalate potential risks, ensuring swift resolution and customer retention.
• Continuously identify ways to add value and improve the customer experience.

Why Join Us?

• Work with some of the biggest names in tech to address critical Trust & Safety challenges.
• Be part of a supportive, mission-driven team that values integrity and innovation.
• Enjoy opportunities for growth and professional development in a cutting-edge field.

Requirements

What We’re Looking For?

• Experience: 3+ years in a customer-facing role, ideally in Trust & Safety or a related industry. Intelligence/investigations experience is a plus.
• Technical Background: Experience working in malware detection, cyber security vulnerabilities, security research, or other technical areas is a must.
• People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
• Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
• Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
• Team Player: Proven ability to work cross-functionally and across multiple stakeholders.

About ActiveFence

ActiveFence is a mission-oriented company that proactively protects online users and platforms from harmful content, disinformation, and coordinated manipulation. We are a part of the Trust & Safety industry, providing a critical layer of defense against dangerous online activity. Our innovative technology detects and analyzes problematic content across multiple platforms, enabling our customers to stay one step ahead of bad actors.