Technical Systems Engineer/Developer (Full-stack)

Cisco Systems, Inc.; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading tech company in London is seeking a Technical Systems Engineer/Developer. This role involves full-stack development of email-based applications and systems, enhancing self-service capabilities, and integrating AI solutions. The ideal candidate has strong experience in UI design, backend orchestration, and collaboration with diverse teams in a dynamic environment.

Benefits

Flexible vacation time

Paid time off for community service

Comprehensive medical and dental insurance

Qualifications

• Proven track record in designing and developing applications.
• Experience with email-based technology essential.
• Strong understanding of Linux system administration.

Responsibilities

• Implement email-based applications and systems.
• Collaborate with multiple teams for solutions.
• Enhance self-service capabilities and integrate AI.

Skills

Front-end UI design

Backend orchestration

Linux-based scripting

DevOps tools (Jenkins, Ansible)

Data visualization (Excel, PowerBI)

Email messaging systems

Education

IT Engineering degree

Tools

ServiceNow

MongoDB

Oracle

Microsoft 365

Job description

Technical Systems Engineer/Developer (Full-stack)

Location:

Feltham, United Kingdom

Area of Interest

Engineer - Hardware

Job Type

Professional

*None

Job Id

1432595

Meet the Team

Cisco’s Workforce Productivity Applications (WPA) team operates under the Digital Workplace (DW) organization and delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience. We strive to enhance the employee experience by delivering the right mix of productivity solutions that make employees happy, simplify their experience, reduce the number of tools to choose from, and enable people to work seamlessly in a hybrid world.

The Email@Cisco team, as part WPA, has an opening for an Email Technical Systems Engineer/Developer to join our dedicated world-wide team. In line with WPA and DW's overarching objectives, we aim to reduce employee friction by 50% and integrate AI into 50% of our operations. We plan to achieve this by enhancing self-service capabilities, eliminating manual tasks, and minimizing support cases and operational overhead.

You will work with a remote, worldwide multi-functional team of design, operations and support engineers determined to provide the highest level of systems design and support. You will collaborate with the Email@Cisco Leader and liaise closely with the Email@Cisco lead architect and Product Owner in addition to Workforce Productivity Application leadership.

Your Impact

• You will play a vital role implementing email-based applications, systems and services in the area of automation, AI and self-service.
• You will establish connections and partnerships with other collaborative support groups across Cisco, to find ways to support and sustain Cisco employees.
• You will be collaborating closely with key partners including application owners, IT leadership, alliances, and Cisco product managers.
• Design and develop the next generation of Email@Cisco self-service capabilities, portals and systems to streamline employee tasks and reduce friction.
• Integrate AI capabilities to provide intelligent assistance and automation.
• Implement standard processes for user experience (UX) and user interface (UI) design.
• Ensure the service is scalable, secure, and reliable.
• Build automation into our engineering and operational processes to drive efficiency.
• Work in an Agile environment practicing industry standard processes and tooling which includes participation in team sprints, retrospective meetings, and key customer discussions.
• Work closely with partners across Cisco IT and Cisco Business Units for ongoing implementation of email-based applications, systems and services in the area of automation, AI and self-service. This will include:
• Understanding and analyzing business procedures, processes and policies and finding opportunities for improvement.
• Collecting, analyzing, and summarizing operating and engineering trends.
• Partnering with internal operational, architectural and security teams to understand inter dependencies.
• Partner with the Email@Cisco engineering and operations teams and conduct analysis to understand opportunities for optimization of the email service.
• Liaise with internal support organizations identify areas of improvement for the Email@Cisco service pertaining to self-service, automation and AI.
• Develop and maintain comprehensive documentation and presentations for the service, system configurations, policies, and procedures. Including:
• Performing technical analysis and writing technical documents and presentations.
• Refine operational documentation as changes in the environment are implemented.
• Present recommendations for optimization with leadership based upon industry, architectural and operational analysis.
• Maintain a safe and healthy work environment by following and enforcing standards and procedures and aligning with legal regulations.

Minimum Qualifications:

• An experienced IT engineer with a strong development background and email-based technology approach.
• You will have a proven track record in designing and developing front-end and backend systems, in particular front-end UI’s and corresponding back-end orchestration components and the ability to make good design decisions.
• Knowledge of Linux-based scripting languages including Bash/Shell scripting and knowledge of Microsoft PowerShell.
• Knowledge and experience of full stack application servers and development with Email, Web, Database (see Preferred Qualifications below).
• Knowledge of ServiceNow orchestration, automation, integrations, workflows, backend database and API’s.

Preferred Qualifications:

• Experience with DevOps build tools such as Jenkins, Puppet, Chef, Spinnaker, and Ansible and experience with Git version control systems.
• Knowledge of database technology such as MongoDB database administration and programming experience (PyMongo driver), in addition to Oracle and MS SQL.
• Lead and resolve complex software issues and integrate new applications via REST/JDBC protocols and familiarity with multiple authentication mechanism.
• Proven ability to conduct thorough technical analysis on a range of simple to complex issues, and effectively communicate findings through detailed documentation and presentations.
• A strong familiarity with email messaging systems, services, and applications is preferred, particularly Postfix/Sendmail, Microsoft Exchange and Outlook.
• Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, to create insightful dashboards, reports, and presentations for data-driven storytelling.
• Knowledge of Microsoft Power Platform.
• Knowledge of Microsoft 365 platform.
• Knowledge of Aisera an advantage.
• Familiarity with mobile platforms such as iOS and Android.
• Effective communication skills for interacting with clients through chat, email, and phone.
• Demonstrated ability to lead through influence in highly matrixed organizations.
• Experience with the Linux Operating System and a solid understanding of Linux system administration, principals & shell scripting.
• Solid analytical and problem-solving abilities and adept at conducting research, testing configurations, solving problems, and possessing strong analytical and troubleshooting skills.
• Experience of working in an Agile setting, with Jira experience being an added advantage.
• Experience with desktop operating systems, including Windows and Mac.
• Capable of creating and delivering presentations at a management or executive level.
• Familiar with Networking technologies and concepts

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees haveaccess to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days ofvacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Offpolicy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours ofunused sick timewill be carried forwardfrom one calendar yearto the nextsuch that the maximum number of sick time hours an employee may have available is160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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