Technical Support Technician

STEG; Marlow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading Managed Services Provider in Marlow seeks a Technical Support Technician to resolve technical issues for clients and implement solutions. The role involves customer interaction, requiring strong technical skills in Microsoft 365 and networking, with the potential for career advancement into management. Driving license needed for customer site visits.

Qualifications

• Strong technical knowledge and commercial experience with managed services.
• Previous experience in 2nd line support or proficient 1st line support.
• Must possess a driving license for onsite customer visits.

Responsibilities

• Act as the escalation point for a team of three.
• Fix technical problems for existing customers.
• Create and implement solutions for new customers.

Skills

Microsoft 365 solutions

Windows Server Management

Networking and IP Telephony

Windows and Apple Mac OS

PowerShell

Job description

We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SMEs for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers.

The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time. You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required.

You will possess strong technical knowledge and commercial experience of working with the following:

• Microsoft 365 solutions (Exchange, Entra, Intune etc.)
• SharePoint & Teams site management
• Windows Server Management, Active Directory, database management, group policy, security, user and group management
• Network, Firewall & IP Telephony
• Windows and Apple Mac OS
• RDS / Terminal Services
• Microsoft Azure
• PowerShell
  
  

The Technical Support Technician will be structured in their approach and have impressive technical and problem-solving skills. As well as being highly personable, they will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions. You will need previous experience of working for an MSP (Managed Service Provider), as well as proven experience of onboarding and implementing solutions/Microsoft Tenancies for new customers. Your experience will ideally be in-line with 2nd line support, or an experienced 1st line support, ready to move into 2nd line. A driving license is essential to allow for visits to customer sites.

This is a great opportunity for a Technical Support Technician to develop their career and contribute to the processes and procedures, with the very realistic goal of developing into a management role for the right candidate.

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