Technical Support Technician

Alkaid - Software Company; Fareham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tech company seeks a Technical Support Technician Broadcast to aid Engineering and Sales teams by providing hands-on technical assistance. The role involves system configuration, troubleshooting, and maintaining internal test environments. Ideal candidates will be pro-active learners with a foundational understanding of RF and IP technologies.

Benefits

25 days annual leave plus Bank holidays

Generous pension plan, company match up to 9%

Company bonus scheme

Annual pay reviews (discretional)

Personal approach to training and development

Employee Assistance Program

Income protection

Life assurance

Flexible core working hours

Onsite subsidized café

Qualifications

• Foundational understanding of RF, IP networking, and broadcast systems.
• Willingness to develop hands-on technical skills.
• Previously experienced in technical support or system testing preferred.

Responsibilities

• Configure and test broadcast systems for robust solutions.
• Provide remote technical support to customers.
• Manage inventory of test bench systems and demo equipment.

Skills

RF Systems

IP Networking

Broadcast Systems

Technical Support

Troubleshooting

Communication

Job description

About Us

Domo Tactical Communications operates in fast growing markets offering innovative and robust wireless security products, leading-edge IP centric network devices, and C4I application software solutions, along with high performance wireless broadcast systems for all industries.

Our passion for innovation keeps us one step ahead in the rapidly changing and increasingly challenging environments within which we perform, whether on the battlefield, in the streets of our cities, or at the world's largest sporting events.

High performance IP Video, communications, and broadcast systems enable our customers to securely monitor, control, communicate, and share information with confidence in complex environments and in the most demanding situations.

What will you be doing?

The Technical Support Technician Broadcast will support the Engineering, Operations, and Sales teams by providing hands-on technical assistance across a range of DTC/DBS broadcast products. This includes configuring and testing systems, supporting customer demonstrations, and helping to ensure products are manufactured, tested, and delivered to the highest standard.

The role will involve assisting with troubleshooting hardware and software issues, supporting the setup of demonstration equipment, and responding to technical queries from both internal teams and customers. The ideal candidate will also contribute to system documentation and help maintain internal test environments.

This position offers the opportunity to develop a strong technical foundation in RF systems, IP networking, and video/audio transmission technologies, while gaining experience working in a customer-focused, fast-paced environment.

Key Responsibilities Include

• Supporting Engineering and Operations teams by configuring and testing systems to ensure robust, working solutions.
• Assisting with verification of new features and identification/resolution of known bugs and issues.
• Providing remote technical support to customers, guiding them through product configuration and troubleshooting.
• Managing and maintaining test bench systems and demo equipment inventory.
• Supporting the Sales team with technical queries and documentation using internal ticketing systems.
• Participating in live demonstrations, including system setup, integration, and operation at customer sites.
• Liaising with internal teams, including attending project, operations, and engineering meetings.
• Contributing to the continual improvement of documentation, support processes, and internal systems.
  
  

About You

The ideal candidate will bring a foundational understanding of RF, IP networking, and broadcast systems, with a willingness to develop hands-on technical skills in a dynamic environment. A proactive and adaptable approach will be key, as well as an enthusiasm for learning new technologies and supporting a broad range of customer and business needs.

Some previous experience in technical support, electronics, or system testing is preferred, along with the ability to communicate effectively with both technical and non-technical stakeholders not essential. The candidate should be organized, detail-oriented, and comfortable working independently or as part of a team. This role is well-suited to individuals looking to grow within a technically focused role and contribute to a high-performing support team.

This role requires candidates to undergo UK Security Clearance and be prepared to travel as needed but not more than 10%.

We Offer

Benefits and Culture

Our culture is supportive and collaborative. You will be part of a multidisciplinary team where we share our ideas and innovation is strongly encouraged. We are looking for someone with genuine passion for the job and a can-do attitude.

Our Employees Receive

• 25 days annual leave plus Bank holidays
• A generous pension plan, company match up to 9%.
• Company bonus scheme
• Annual pay reviews (discretional)
• A personal approach to training and development
• Employee Assistance Program
• Income protection
• Life assurance
• Flexible core working hours.
• Open plan, modern office environment
• Onsite subsidized café
  
  

Enjoy working as part of a global organisation with teams in Whiteley, Hampshire; USA; Denmark, Singapore; Dubai and Australia.

DTC is committed to promoting a culture that supports personal development and embraces a diverse mix of employees throughout all levels of the organisation.

Interested in a career with us?

Simply click on APPLY and well be in contact shortly.

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