Technical Support Team Leader

AccessAble Games; Reading; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

AccessAble Games is seeking a Technical Support Team Leader to guide a skilled team in delivering outstanding customer support. This hands-on leadership role requires a passion for technology and people, with responsibilities including leading support escalations and mentoring team members. The ideal candidate will bring strong technical skills, leadership experience, and a commitment to customer satisfaction in a hybrid working environment.

Benefits

Flexible hybrid working

Private healthcare and dental

Career growth opportunities

Comprehensive wellbeing support

Regular team events

Qualifications

• Experience with Level 3 product support and troubleshooting.
• Strong background in SQL and database management.
• Proven track record of leading and mentoring support teams.

Responsibilities

• Lead a team of support engineers to resolve high-priority customer issues.
• Manage complex product support through troubleshooting.
• Drive continuous improvement initiatives within the team.

Skills

SQL/database expertise

Problem-solving

Leadership

Communication

Collaboration

Tools

Oracle

SQL Server

Git

Java

C++

Azure

Kubernetes

Job description

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Reading

Customer Support - Objective /

Full time /

Hybrid

Apply for this job

At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the Government.

Are you a strong communicator, a natural problem-solver, and passionate about leading people as well as technology? We're looking for an Technical Support Team Leader to guide a team of skilled support engineers and help us deliver world-class product support. This is a hands-on leadership role where your technical expertise and people-first mindset will directly shape the customer experience - and your team's growth.

A Day In Your Role

• Take ownership of high-priority customer support escalations and lead collaborative sessions across teams and regions to drive timely solutions.
• Provide advanced (Level 3) product support, troubleshooting complex issues through source code reviews, dataflow and log analysis, and dynamic debugging.
• Act as a subject matter expert for our support team, ensuring technical knowledge is accurate, accessible, and customer-focused.
• Maintain a strong focus on continuous improvement by identifying technical or process challenges and proactively resolving them.
• Support, coach, and mentor your team to deliver consistent, high-quality outcomes while developing their technical and professional skills.
• Promote a supportive and inclusive environment where collaboration, learning, and open communication are part of everyday work.
• Ensure your team delivers an outstanding customer experience while meeting service level commitments.
  
  

What You Will Bring

• Strong SQL/database expertise (Oracle or SQL Server preferred)
• Experience with application servers such as Wildfly
• Familiarity with Git and source code management
• Solid coding skills (Java or C++ preferred)
• Experience with Azure services, especially Kubernetes
• Understanding of SaaS platforms and security best practices
• Excellent communicator who thrives in collaborative environments
• Proven leadership abilities and decision-making skills
• A passion for problem-solving, mentoring others, and continuous improvement
  
  

Why You Will Love Working Here

• Flexible hybrid working to support your lifestyle and family commitments
• Comprehensive wellbeing support, including private healthcare dental and EAP
• Career growth with access to extensive learning resources and leadership development
• Regular team events to connect, celebrate, and have fun together
• A workplace culture that values diversity inclusion and belonging
  
  

At Objective, we recognise and celebrate our diverse team as pivotal to our strong employee engagement and our high-performing culture, underpinned by Our Values.

We are an equal opportunity employer. We do not discriminate based on any protected characteristics or on any other basis prohibited by the applicable laws in the regions we operate in.

To provide a positive experience, please advise our Talent Team of any adjustments or accommodations required during the recruitment process so we can support you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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