Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; Swindon; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in Swindon is seeking a Technical Support Supervisor specializing in Smoke Control Systems. This management role focuses on providing technical support, facilitating business development, and ensuring project compliance and delivery. The successful candidate will engage with clients to expand our services, making this an exciting opportunity to grow within a vital department.

Qualifications

• Must have a good understanding of AOV systems.
• Experience in technical support and project management required.

Responsibilities

• Provide technical expertise and support to customers.
• Manage project delivery to high standards.
• Conduct site surveys and prepare quotations.

Skills

Technical expertise

Project management

Client engagement

Compliance knowledge

Education

Degree in Engineering or related field

Job description

Technical Support Supervisor - Smoke and Fire Systems, Swindon, Wiltshire

Client:

PRS

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Technical Service Supervisor

As an experienced engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity. The role will include:

Purpose of the Role

The Smoke Control Department plays a pivotal role in driving the growth and success of the Fire division. Responsibilities include providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also involves delivering high-quality service through meticulous project management, quoting, and ensuring compliance with safety standards. A good understanding of AOV systems is essential.

Key areas:

1. Business Development
   • Act as the primary technical support for new enquiries and potential customers.
   • Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions.
   • Build and maintain strong relationships with existing clients to encourage cross-selling opportunities.
   • Conduct market research to identify growth opportunities within the sector.
2. Enquiry Handling and Quoting
   • Manage incoming enquiries related to smoke control systems.
   • Conduct site surveys to assess project requirements and develop accurate quotations.
   • Prepare detailed proposals for remedial works identified during planned maintenance activities.
3. Project Management and Delivery
   • Ensure projects are delivered to high standards, meeting client expectations and company goals.
   • Coordinate with internal teams and subcontractors for timely execution.
   • Monitor progress and resolve issues or delays promptly.
4. Compliance and Documentation
   • Ensure all RAMS are uploaded and assigned correctly.
   • Maintain compliance with health and safety regulations and policies.
   • Oversee quality assurance to meet standards.
5. Client and Stakeholder Communication
   • Serve as the main contact for enquiries and projects.
   • Provide technical advice and support throughout the project lifecycle.
   • Communicate clearly with stakeholders.
6. Reporting and Analysis
   • Track division performance metrics such as revenue, enquiry conversion, and customer satisfaction.
   • Provide insights and recommendations to senior management.

Key Performance Indicators (KPIs):

• Growth in revenue for the smoke control division.
• Conversion rate of enquiries to projects.
• Number of cross-selling opportunities converted.
• Compliance with RAMS and safety standards.
• Customer satisfaction and retention.

Working Conditions:

• Onboarding and training in the office for the first week.
• Hybrid working, mainly home-based, with site visits and office visits 2-3 times a month. This will be reviewed during probation.