Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; Norwich; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the smoke control sector is seeking a Technical Support Supervisor to drive growth within the Fire division. This pivotal role involves providing technical expertise to clients, managing projects, and ensuring compliance with safety standards. The ideal candidate will demonstrate strong project management skills and a thorough understanding of smoke control systems. Opportunities for business development will require building client relationships and identifying market expansion potential. This hybrid role allows for home-based work with occasional site visits.

Qualifications

• Must have an understanding of smoke control systems including AOV systems.
• Experience in project management and client communication is essential.
• Technical support for inquiries and business development experience required.

Responsibilities

• Provide technical expertise and support for new enquiries.
• Conduct site surveys and develop quotations for projects.
• Ensure compliance with health and safety regulations and quality standards.

Skills

Technical Expertise

Project Management

Communication

Client Relationship Management

Market Research

Compliance Knowledge

Education

Understanding of smoke control systems (AOV systems)

Job description

Technical Support Supervisor - Smoke and Fire Systems, Norwich

Client:

PRS

Location:

Norwich

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Purpose of the Role

The Smoke Control Department is a pivotal role focused on driving the growth and success of the Fire division. Responsibilities include providing technical expertise, supporting new enquiries and customers, and identifying opportunities for business expansion through cross-selling and strategic engagement with clients. The role also involves delivering high-quality service through project management, quoting, and ensuring safety compliance, with a must-have understanding of AOV systems.

Key areas:

1. Business Development

• Act as the primary technical support for new enquiries and potential customers.
• Identify and engage with clients not currently using smoke control services, presenting tailored solutions.
• Build and maintain relationships with existing clients to promote cross-selling.
• Conduct market research to identify growth opportunities in the sector.

Enquiry Handling and Quoting

• Manage incoming enquiries related to smoke control systems.
• Conduct site surveys and develop accurate, competitive quotations.
• Prepare proposals for remedial works during maintenance activities.

Project Management and Delivery

• Ensure projects meet standards and client expectations.
• Coordinate with teams and subcontractors for timely delivery.
• Monitor progress and resolve issues promptly.

Compliance and Documentation

• Ensure RAMS are uploaded and assigned correctly.
• Maintain health and safety compliance.
• Oversee quality assurance to meet standards.

Client and Stakeholder Communication

• Serve as the main contact for enquiries and projects.
• Provide technical support and advice.
• Communicate clearly with stakeholders.

Reporting and Analysis

• Track performance metrics like revenue and customer satisfaction.
• Provide insights to senior management for strategic decisions.

Key Performance Indicators (KPIs):

• Revenue growth in the smoke control division.
• Conversion rate of enquiries to projects.
• Success rate of cross-selling opportunities.
• Compliance with RAMS and safety standards.
• Customer satisfaction and retention.

Working Conditions:

• Initial onboarding and training in the office, followed by onsite meetings and shadowing.
• Hybrid working, predominantly home-based, with site visits and office attendance 2-3 times a month. This will be reviewed during probation.