Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; Liverpool; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the Fire division seeks a Technical Support Supervisor for their Smoke Control Department in Liverpool. This role involves project management, business development, and ensuring compliance with safety standards. The ideal candidate will possess technical expertise and strong relationship management skills, aiming to drive growth within the fire safety market.

Qualifications

• Experienced Engineer with knowledge of AOV systems.
• Strong project management and technical skills.
• Ability to engage with clients and identify business opportunities.

Responsibilities

• Act as primary technical support for new enquiries and clients.
• Manage incoming enquiries and develop competitive quotations.
• Ensure compliance with health and safety regulations.

Skills

Project Management

Technical Expertise

Customer Relationship Management

Market Research

Compliance Knowledge

Job description

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Technical Support Supervisor - Smoke and Fire Systems, Liverpool

Client: PRS

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Technical Service Supervisor

As an experienced Engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity. The role will include:

Purpose of the Role

The Smoke Control Department plays a pivotal role in driving the growth and success of the Fire division. This includes providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also involves delivering high-quality service through meticulous project management, quoting, and ensuring compliance with safety standards. A good understanding of AOV systems is essential.

Key Areas:

1. Business Development

• Act as the primary technical support for new enquiries and potential customers.
• Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions.
• Build and maintain strong relationships with existing clients to encourage cross-selling opportunities.
• Conduct market research to identify growth opportunities within the smoke control sector.

2. Enquiry Handling and Quoting

• Manage incoming enquiries related to smoke control systems.
• Conduct site surveys to assess project requirements and develop accurate, competitive quotations.
• Prepare detailed proposals for remedial works identified during planned maintenance activities.

3. Project Management and Delivery

• Ensure all projects are delivered to high standards, meeting client expectations and company objectives.
• Coordinate with internal teams and subcontractors for timely execution.
• Monitor project progress and address issues or delays promptly.

4. Compliance and Documentation

• Ensure all RAMS are uploaded and correctly assigned to relevant jobs.
• Maintain compliance with health and safety regulations and company policies.
• Oversee quality assurance processes to meet regulatory and client standards.

5. Client and Stakeholder Communication

• Serve as the main contact for smoke control enquiries and projects.
• Provide technical advice and support to clients throughout projects.
• Deliver clear communication to internal and external stakeholders.

6. Reporting and Analysis

• Track and report on division performance metrics, including revenue, enquiry conversion, and customer satisfaction.
• Provide insights and recommendations to senior management for strategic decisions.

Key Performance Indicators (KPIs):

• Growth in revenue for the smoke control division.
• Conversion rate of enquiries to projects.
• Number of cross-selling opportunities converted.
• Compliance with RAMS and safety standards.
• Customer satisfaction and retention.

Working Conditions:

• Initial onboarding and training in the office, followed by onsite meetings and shadowing colleagues for a few weeks.
• Hybrid working arrangement: predominantly home-based, with site visits and office attendance 2-3 times a month. This will be reviewed during probation.