Technical Support Supervisor - Smoke and Fire Systems

JR United Kingdom; Leicester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in Fire safety solutions is seeking a Technical Support Supervisor to enhance the growth of its Smoke Control Department in Leicester. The role involves developing client relationships, managing projects, and ensuring top-quality service while complying with safety regulations. Candidates should have a strong technical background and experience in business development, making this a pivotal role for professional advancement.

Qualifications

• Experienced in smoke control systems and project management.
• Strong communication skills with clients and stakeholders.
• Proficient in conducting site surveys and preparing quotations.

Responsibilities

• Lead business development initiatives and manage customer enquiries.
• Conduct site surveys and provide accurate quotations.
• Oversee project delivery to ensure compliance with standards.

Skills

Technical expertise

Project management

Business development

Client communication

Education

Engineering degree or relevant qualification

Job description

Technical Support Supervisor - Smoke and Fire Systems, Leicester

Client: PRS

Location: Leicester

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Technical Service Supervisor

As an experienced Engineer, this is a unique opportunity to take the first step into a management role. Our client is offering this opportunity. The role will include:

Purpose of the Role

The Smoke Control Department plays a pivotal role in driving the growth and success of the Fire division. This includes providing technical expertise, supporting new enquiries and customers, and identifying opportunities to expand the business through cross-selling and strategic engagement with existing and prospective clients. The role also involves delivering high-quality service through meticulous project management, quoting, and ensuring compliance with safety standards. A thorough understanding of AOV is essential.

Key Areas

1. Business Development
   • Act as the primary technical support for new enquiries and potential customers.
   • Proactively identify and engage with clients not currently using smoke control services, presenting tailored solutions.
   • Build and maintain strong relationships with existing clients to encourage cross-selling.
   • Conduct market research to identify growth opportunities within the sector.
2. Enquiry Handling and Quoting
   • Manage incoming enquiries related to smoke control systems.
   • Conduct site surveys to assess project requirements and develop accurate quotations.
   • Prepare detailed proposals for remedial works during planned maintenance.
3. Project Management and Delivery
   • Ensure projects are delivered to high standards, meeting client expectations and company goals.
   • Coordinate with internal teams and subcontractors for timely execution.
   • Monitor progress and address issues promptly.
4. Compliance and Documentation
   • Ensure all RAMS are uploaded and correctly assigned.
   • Maintain compliance with health and safety regulations and policies.
   • Oversee quality assurance to meet standards.
5. Client and Stakeholder Communication
   • Serve as the main contact for smoke control enquiries and projects.
   • Provide technical advice and support throughout projects.
   • Communicate clearly with stakeholders.
6. Reporting and Analysis
   • Track performance metrics like revenue, enquiry conversion, and customer satisfaction.
   • Provide insights to senior management for strategic decisions.

Key Performance Indicators (KPIs)

• Growth in revenue for the smoke control division.
• Conversion rate of enquiries to projects.
• Number of successful cross-selling opportunities.
• Compliance with RAMS and safety standards.
• Customer satisfaction and retention.

Working Conditions

• Initial onboarding and training in the office, followed by onsite meetings and shadowing colleagues.
• Hybrid working arrangement: predominantly home-based, with site visits and office attendance 2-3 times a month. This will be reviewed during probation.