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Technical Support Supervisor
Technical Prospects Ltd
United Kingdom
On-site
GBP 30,000 - 34,000
Full time
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Job summary
An established engineering business is seeking a Technical Support Supervisor to lead their Technical Support team. This role involves providing accurate technical advice to internal and external customers, managing product queries, and supporting training initiatives. The ideal candidate will possess strong communication skills and a technical mindset, capable of problem-solving and leading a team effectively. Join a forward-thinking company that values innovation and quality, and take the next step in your career with a competitive salary and benefits package.
Qualifications
- Strong communication skills with excellent customer service experience.
- Able to support and lead a team effectively.
Responsibilities
- Manage and support the Technical Support Team while seeking improvements.
- Advise on product selection, operation, installation, and maintenance.
Skills
Job description
Technical Support Supervisor
Offering GBP30,000 - GBP34,000 Basic Salary plus Benefits
Office based in the Harrogate area.
Our client is an established and well-respected engineering business. Due to continued growth, they are currently recruiting a Technical Support Supervisor to join their Technical Support team and provide accurate technical advice or support to both internal and external customers relating to their own products and all relevant regulations.
- Manage and support the Technical Support Team whilst looking for ways to improve.
- Support both internal and external customers with technical product queries.
- Advise on product selection, specification, operation, installation, and maintenance.
- Logging product faults and complaints, problem solving and fault finding, identifying any common faults, and escalating these for investigation.
- Suggest solutions and possible technical improvements where possible.
- Support product training to both internal and external departments.
- Working closely with the R&D team to overcome problems relating to new products.
- To continually study and ensure an acceptable understanding of building regulations, legislation, and other technical requirements.
- Able to support, encourage, motivate and lead a team.
- Have strong communication skills with excellent customer service experience.
- Have a technical and engineering mindset, comfortable problem solving and fault finding, being solution focused.
- Ability to deliver tasks with a focus on both quality and quantity.
- Be organised and efficient when updating relevant data/records.
The Technical Support Supervisor position is offering GBP30,000 - GBP34,000 basic salary plus benefits. This is a full-time, permanent position, based at our client’s office in the Harrogate area.
All successful candidates will be contacted within 5 days of application for the position of Technical Support Supervisor.
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