Technical Support Supervisor

Just Recruitment Group; Sudbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing organization in Sudbury is seeking a Technical Support Supervisor to join their team. This new position is crucial for aligning the company's technical capabilities with business goals, ensuring the effective operation of technical systems and processes. The ideal candidate will have experience in project management, troubleshooting skills, and a sound understanding of electronics, while also being able to support product development and training.

Qualifications

• Experience in project management and implementation.
• Technical experience and knowledge of best practices.
• Ability to create accurate BOMS and SOPs.

Responsibilities

• Support technical operations and ensure smooth technical systems.
• Provide technical support and training to team members.
• Assist in developing and implementing new products.

Skills

Troubleshooting

Technical support

Project management

Computer-aided design

Basic software programming

Understanding of electronics

Job description

Just Recruitment is working with a growing organisation based in Sudbury to recruit a Technical Support Supervisor to join their long-standing team.

Due to business growth, this newly created position is responsible for supporting technical operations to ensure the smooth functioning of the technical systems, processes and projects under the guidance of the division's business leader.

The role is crucial in aligning the company’s technical capabilities with business goals, ensuring that the products are designed and manufactured/assembled to operate effectively and securely.

You will need to demonstrate experience in project management and implementation, technical experience and industry best practices. You will also need to show knowledge of compliance with relevant laws, regulations and industry standards.

Key requirements include:

• Troubleshooting skills, to investigate and resolve technical issues relating to products
• Provide technical support and training to other team members, including sales
• Support the development and implementation of new products
• Ability to produce accurate bills of materials (BOMS) and standard operating procedures (SOPs)
• Experience in computer-aided design (CAD) and the ability to produce product drawings
• Basic software programming skills would be an advantage
• Sound understanding of electronics

This is a site-based role.

This role offers a very competitive package and a great working environment.


Just Recruitment acts as an employment agency for permanent roles.
We are an equal opportunities employer and welcome applications from all suitable candidates.