Technical Support Specialist - Technology Vendor - North Leeds - REF 774

Interface Recruitment UK; Leeds; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated technical support professional to join their growing team. This role involves providing comprehensive 1st to 3rd line support for a diverse software portfolio, primarily based on Microsoft technologies. The ideal candidate will possess a strong understanding of server and desktop hardware, general networking, and have the opportunity to work with cutting-edge solutions, including Microsoft Azure. With a focus on customer satisfaction and technical excellence, this position offers a dynamic work environment, flexible hours, and the potential for professional growth through certifications and training. Join a forward-thinking company that values skill development and innovation.

Benefits

Quarterly Bonus scheme

Flexible working hours

Salary allowances for overtime

Occasional overnight travel allowances

Qualifications

• Graduate calibre with a focus on Microsoft technologies.
• Microsoft Certifications are especially welcome.

Responsibilities

• Provide 1st, 2nd, and 3rd line technical support to end users.
• Support duties may include server installation and migration.

Skills

Server and Desktop hardware knowledge

General networking knowledge

Virtualisation (VMware)

Microsoft SQL programming

VB Scripting (Macros)

Pre-sales technical consultancy

Education

Graduate Calibre

Microsoft Certifications

Tools

SQL Server

Windows Server

Exchange Server

Cisco hardware

Job description

Education Requirements

Graduate Calibre

Industry

Technology Vendor

Job Location

423 Kirkstall Road, Leeds, LS4 2EW

Due to the increase in customer numbers and some new client wins/migrations, this technology house is looking to increase the size and depth of skills in their support functions which include technical support, application support, and data migration and development.

Responsibilities

The successful applicant will provide 1^st, 2^nd, and 3^rd line Technical support directly to end users, IT Departments, and through third-party hardware suppliers on technical issues arising through the use of our extensive software portfolio. Exclusively Microsoft based, our software is supported on SQL 2005 and above running on Windows Server 2008 and above and integrating with Exchange server 2007 and above with Office 2003 and above.

Experience Requirements

The successful candidate will be expected to associate their Microsoft ID with the business and underpin our Partner Certifications and/or undertake further Microsoft Certification should the need arise. Currently a Microsoft Gold Partner. Any experience with Microsoft Azure would be extremely beneficial.

Skills

• A good working knowledge of Server and Desktop hardware is essential and any manufacturer certifications would be considered a distinct advantage.
• In-depth knowledge of general networking to include fixed WAN links, ADSL, VPN, LAN, and associated hardware, preferably Cisco, is also essential.
• Working knowledge of virtualisation (VMware) and SAN technologies would be beneficial to the successful applicant.
• Applicants with pre-sales technical consultancy experience and proposal writing would have a distinct advantage.
• Any experience of defining and delivering managed services and products would be looked upon favourably.
• Any knowledge of Microsoft SQL programming, VB Scripting (Macros), and VB6 or VB .Net would also be extremely beneficial, but not essential.

Travel to customer sites, including the occasional overnight stay, may be required. This is to undertake support duties, consultancy, server installation/migration, and occasional disaster recovery.

Qualifications

Microsoft Certifications are especially welcome.

Salary is negotiable (depending on experience) for the right candidate and existing quarterly Bonus scheme.

Work Hours

The role is a standard working day but there is occasional overtime, working unsocial hours, and weekends which comes with salary allowances and flexible working.