Technical Support Specialist / Project Manager

NCR Atleos; Dundee; On-site; GBP 35,000 - 45,000; Full time

Job summary

NCR Atleos is seeking a skilled Project Coordinator to manage technical projects and provide support for banknote handling software. The ideal candidate will have strong communication skills, technical knowledge, and a proactive attitude. This role involves working with diverse teams and technologies, ensuring successful project delivery while adapting to customer requirements. Join a company committed to expanding financial access globally and enjoy a range of benefits tailored to your lifestyle.

Benefits

Pension Plans

Health Insurance

Discounts

Qualifications

• 1-3 years of related experience in technical support, development, or project management.

Responsibilities

• Guide and coordinate projects, confirm requirements and resources.
• Analyze errors and logs to identify root causes.
• Manage multiple projects focusing on customer needs.

Skills

Communication

Analytical Skills

Teamwork

Self-starting

Time Management

Education

Degree in a related discipline

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers worldwide.

The role requires a progressive, adaptable individual eager to grow their technical, project management, and personal skills. It involves working in a varied environment daily, with evolving technologies, customer bases, and projects.

What is a currency template?

This software implements strict banknote handling requirements in an Automated Teller Machine’s cash deposit module. Each country has unique requirements for currency identification (local and FOREX), detecting banknote damage, counterfeit notes, and sometimes passing a central bank certification. This is vital for NCR’s ability to sell banknote deposit and recycling hardware globally efficiently and competently.

Job Requirements

1. Project Planning and Management: Guide and coordinate projects, confirm requirements, resources, schedules, hardware, and performance, and work with developers to ensure successful delivery of bespoke software.
2. Technical Guidance & Support: Understand hardware and software for note handling, analyze errors and logs to identify root causes.
3. High communication skills: Adapt technical information for different audiences; act as the central communication hub among teams.
4. Project coordination: Manage multiple projects of varying complexity, focusing on meeting customer needs.
5. Work hours: May require weekend or extended hours to meet customer requirements.

Essential Skills

This role requires:

• Excellent written and spoken English, with the ability to explain complex technical info clearly.
• Ability to review technical data, analyze logs, and perform testing.
• Willingness to travel occasionally if needed.
• Patience and calmness during urgent incidents.
• Self-starting attitude.
• Ability to work in teams and independently.
• Ability to meet tight deadlines and manage multiple requests.
• Willingness to learn.

Advantageous Skills

• Additional language skills.
• Knowledge of NCR deposit and recycler hardware/software.

Qualifications & Experience

• Degree in a related discipline or project management.
• 1-3 years of related experience in technical support, development, or project management.

As an NCR Atleos employee, you benefit from core offerings and optional benefits tailored to your lifestyle, including pension plans, health insurance, discounts, and more.

EEO Statement

NCR Atleos is an equal-opportunity employer, hiring based on qualifications and performance without discrimination.

Agency Policy

We accept resumes only from NCR Atleos preferred suppliers. Unsolicited resumes sent elsewhere are not our responsibility for fees or charges.