Technical Support Specialist - Life Sciences/Research/Diagnostic Equipment

TN United Kingdom; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist in East Anglia. This role involves providing scientific support for advanced life science research products, engaging with customers to resolve technical inquiries, and managing pre- and post-sale support. The ideal candidate will have a background in life sciences, excellent troubleshooting skills, and a passion for helping customers. With a competitive salary and benefits package, this position offers a great opportunity for career growth within a dynamic and flat-structured organization.

Benefits

Bonus (individual & company)

Pension

Healthcare

Holiday

Qualifications

• Life Science graduate with at least 1 year of laboratory experience.
• Strong technical understanding of experimental design and techniques.

Responsibilities

• Provide scientific technical support and build strong customer relationships.
• Manage inbound enquiry queues via telephone and email.
• Analyze experimental data to identify issues.

Skills

Laboratory Experience

Troubleshooting Skills

Interpersonal Skills

Communication Skills

Experimental Design

Education

Degree in Life Sciences

MSc or PhD

Job description

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Technical Support Specialist - Life Sciences/Research/Diagnostic Equipment, East Anglia

Client:

On Target Recruitment Ltd

Location:

East Anglia, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7eabe06ec4d2

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Reference OTRRBA140524x. Products include reagents, instruments, next-generation sequencing machines, analyzers, and DNA kits. Customers are 80% in academia and 20% in the commercial sector. Location: East Anglia. Package: £28k-£34k basic + bonus (individual & company), pension, healthcare, holiday.

The Company:

• A leading UK distributor
• A cutting-edge portfolio of products
• A company showing continual growth
• A private company with a flat structure and no hierarchy
• Excellent career opportunities

The Role of the Technical Support Specialist:

• Our client is a leading UK distributor of advanced life science research products.
• Provide scientific technical support and build strong customer relationships.
• Engage with customers to resolve pre- and post-sale technical inquiries.
• Support human blood, biospecimen, and custom research services quoting and support.
• Manage inbound enquiry queues via telephone and email.
• Establish as the first point-of-contact for future technical inquiries.
• Acknowledge and empathize with customer issues.
• Gather information/data for issue resolution.
• Analyze experimental data to identify issues.
• Use resources like datasheets, application notes, papers, and contacts to recommend corrective actions.

Benefits of the Technical Support Specialist:

• £28k-£34k basic
• Bonus (individual & company)
• Pension
• Healthcare
• Holiday

The Ideal Person for the Technical Support Specialist:

• A Life Science graduate with a degree and at least 1 year of laboratory experience, or an MSc or PhD.
• Passionate about sharing knowledge to solve customer challenges.
• Strong technical understanding of experimental design, techniques, and results.
• Excellent troubleshooting skills.
• Ability to prioritize and manage multiple activities within timelines.
• Strong work ethic and positive attitude.
• Excellent interpersonal, listening, written, and verbal communication skills, especially on the phone.
• Ability to work independently.