Technical Support Specialist I - Spanish Speaking

Mindbody; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Technical Support Specialist I to join their passionate team. This role focuses on delivering exceptional customer experiences by providing first-level support primarily to Spanish-speaking clients. You will engage with customers through various contact methods, troubleshoot technical issues, and ensure customer satisfaction. The company values personal and professional growth, fostering a collaborative environment where happy team members create happy customers. If you are a quick learner with a customer-focused mindset, this opportunity is perfect for you.

Qualifications

• 1+ years of customer service or call center experience is required.
• Fluency in Spanish is a must; French is a plus.

Responsibilities

• Provide first-level technical support to customers via phone and email.
• Troubleshoot product-related issues and escalate complex problems.
• Document customer interactions and maintain knowledge bases.

Skills

Customer Service Experience

Fluent in Spanish

Active Listening Skills

Technical Troubleshooting

Professional Communication

Multitasking Ability

Job description

Technical Support Specialist I - Spanish Speaking

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. Join our team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!

Who we are

We’re a passionate team, focused on delivering excellent customer experiences. We’re dedicated to building customer loyalty through innovative technology and fostering a collaborative environment that supports personal and professional growth. We believe happy team members create happy customers.

About the right team member

The Technical Support Specialist I provides first-level support to Mindbody customers via multiple contact methods, primarily over the phone. This role involves working in a high-volume contact center environment, answering calls and emails to resolve customer inquiries by gathering information, troubleshooting technical issues, and escalating complex problems appropriately.

About the role

• Handle technical support inquiries through various channels, mainly inbound and outbound phone calls, also including email, chat, and web forums, providing high-quality service to Spanish-speaking clients.
• Follow up on customer callbacks and open cases to ensure resolution.
• Resolve customer issues related to services or products by gathering information and identifying solutions.
• Troubleshoot basic product-related issues and update account information as needed.
• Escalate complex issues to higher support tiers or management.
• Provide quality service aligned with department policies and customer expectations.
• Engage actively with customers to assist with product-related issues.
• Follow internal Knowledge Centered Support processes to answer questions and maintain knowledge bases.
• Educate customers on product features and additional services.
• Document interactions and call notes in customer profiles and systems.
• Obtain Level 1 Technical Support Certification.
• Perform other duties as assigned.

Hours for this position are Tuesday - Saturday, 8am to 4:30pm GMT.

Skills & experience

• At least 1 year of customer service or call center experience.
• Fluent in Spanish (must).
• French speaking is a plus.
• Ability to handle high call volumes and deliver professional communication via verbal and written channels.
• Clear presentation of information and effective response to customer questions.
• Active listening skills and curiosity to understand customer needs.
• Familiarity with internet browsers, multiple phone lines, and basic email use.
• Quick learner of technical products and software solutions.
• Customer-focused mindset and ability to relate to diverse populations.
• Professional interaction with colleagues and customers.
• Ability to multitask and prioritize efficiently amidst interruptions.
• Right to work in the UK.

Additional information

We encourage applicants of all backgrounds and do not discriminate based on race, religion, gender, or other protected characteristics. By submitting your application, you consent to communications regarding your application and other roles, including automated messaging. For residents outside the US or California, you agree to our Privacy Notices.