Technical Support Specialist I - Italian Speaker

Mindbody; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mindbody is seeking a Technical Support Specialist I who will enhance customer experiences through exceptional support primarily in English and Italian. This entry-level position involves troubleshooting technical issues and educating customers on product features within a fast-paced environment, Monday to Friday.

Qualifications

• 1+ year customer service or call center experience.
• Fluent in Italian; French is a plus.
• Strong communicator with empathy.

Responsibilities

• Deliver exceptional technical support over various channels.
• Troubleshoot basic technical product issues.
• Educate customers on features and services.

Skills

Customer service

Communication

Problem-solving

Technical support

Job description

Technical Support Specialist I - Italian Speaker

Technical Support Specialist I - Italian Speaker

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Who we are

At Playlist, we believe technology should create connection, joy, and ease. We’re a team fueled by innovation, driven by curiosity, and grounded in the simple truth that happy teams make happy customers. We’re here to build loyalty, craft unforgettable experiences, and empower every member of our team to grow both personally and professionally.

The Role You'll Play

As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear—bringing solutions, insights, and a spark of connection to every interaction. You’ll dive into a dynamic, high-energy environment, helping customers navigate our products and services primarily over the phone (and sometimes through email, chat, and web forums). Here’s how you'll make an impact:

• Deliver exceptional technical support to .to our English and Italian-speaking customers with warmth, clarity, and care.
• Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.
• Navigate multiple support channels (phone, email, chat) with ease and professionalism.
• Educate customers on features and services, guiding them to get the most out of our products.
• Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
• Follow internal knowledge management processes to provide accurate, trusted solutions.
• Escalate complex issues appropriately to ensure every customer finds the right resolution.
• Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.
  
  

Please note, the Work Hours for this position are Monday to Friday 3:00pm-11:30PM GMT.

Experience You Bring

You’re energized by helping others, solving problems, and learning new technologies. Here’s what sets you up for success:

• 1+ year of customer service or call center experience, ideally in a fast-paced environment.
• Fluent in Italian (required); French language skills are a big plus!
• Strong communicator—clear, empathetic, and confident across phone and email.
• Curious and solution-focused, with the ability to ask great questions and actively listen.
• Comfortable with internet browsers, email platforms, and multitasking across systems.
• Quick learner with a passion for understanding software and translating tech talk into real solutions.
• Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.
• Eligible to work in the UK (RTW required).
  
  

#EMEA

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Technology, Information and Internet

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