Technical Support Specialist - Global Law Firm

Ryder Reid; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious global law firm is looking for a Technical Support Specialist to provide hands-on IT support. The role involves ensuring seamless technology experiences for legal and operational teams across Europe and requires proven IT experience in a legal or professional services environment.

Qualifications

• Proven experience in legal or professional services IT support.
• Solid understanding of Windows OS and Office 365 applications.
• Experience using ITSM platforms and document management systems.

Responsibilities

• Deliver deskside and remote IT support, resolving software, hardware, and comms issues.
• Manage service requests and incidents via internal ITSM systems.
• Support live AV events and deploy unified communications solutions.

Skills

IT support

Troubleshooting

Communication

Organisational skills

Job description

Title: Technical Support Specialist

Location: London

Salary: Competitive

Ryder Reid Legal is seeking an experienced and proactive Technical Support Specialist to join a prestigious global law firm on a permanent basis. This is a hands-on role supporting the firm's busy legal and operational teams across Europe, ensuring seamless technology experiences in a collaborative, inclusive office environment.

Key Responsibilities:

• Deliver deskside and remote IT support, resolving software, hardware, and comms issues efficiently.
• Manage service requests and incidents via internal ITSM systems.
• Support live AV events and deploy unified communications solutions.
• Install and configure devices and ensure standardised software deployment across locations.
• Oversee IT inventory, procurement, and maintain clear documentation of systems and processes.
• Coordinate regional support across European offices, including travel as needed.
• Support mobile device usage and maintain security compliance across systems.
• Administer shared calendars and inboxes for streamlined team scheduling.

Qualifications:

• Proven experience in legal or professional services IT support.
• Solid understanding of Windows OS and Office 365 applications.
• Comfortable with iOS/Android device management.
• Experience using ITSM platforms and document management systems.
• Strong communication, organisational, and troubleshooting skills.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal