Technical Support Specialist - FortiDLP

Fortinet; London; On-site; GBP 35,000 - 55,000; Full time

Job description

Role Overview:

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Specialist to contribute to the success of our rapidly growing business.

As a Technical Support Specialist, you will:

1. work alongside members of our support organisation to identify and diagnose the root cause of our customers’ technical issues.
2. take ownership of escalated support cases and ensure each one is managed through to resolution to the customer’s satisfaction.
3. be responsible for replicating problem scenarios, analysing logs, and identifying workarounds.
4. work with our R&D team to clearly communicate bugs and test fixes and ensure speedy resolutions for customers.
5. work on tools to assist others with future debugging and contribute supportability enhancement requests for our program of ongoing product improvement.
6. become a specialist in our Data Loss Prevention and Insider Risk Management solution, and be able to provide expert advice to our customers and partners.

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

1. Can demonstrate outstanding technical ability or has achieved excellent academic results from a recognized university.
2. Has a passion for solving complex problems and reverse engineering things.
3. Has experience with REST APIs and JSON.
4. Has some level of programming or scripting skills, e.g. Python or Shell scripting.
5. A genuine interest in learning about new technologies.

It is also considered a bonus if you have:

1. Experience working with Data Loss Prevention (DLP) software.
2. In depth Windows or macOS knowledge, ideally with experience of domain administration.
3. Working knowledge of Linux and associated tools.
4. A practical understanding of how data is protected at rest and in transit, including the particulars of TLS, PKI, encryption, key management, identity management and RBAC.
5. Experience with Kubernetes, Google Cloud, or Amazon Web Services (AWS) is a plus.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.