Technical Support Specialist (Electrical Troubleshooting) - Oxford, MA

IPG Photonics; Oxford; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a pioneering company in the laser industry as a Technical Support Specialist. In this role, you will serve as a vital link between customers and field service engineers, ensuring seamless communication and support for laser products. You'll engage in exciting projects that challenge your skills and contribute to innovative solutions that improve lives. With a commitment to employee development and a motivating work environment, this role offers a unique opportunity to grow your career in a rapidly evolving field. If you're ready to make a difference and embrace new challenges, this position is perfect for you.

Qualifications

• Degree in Electrical Engineering or related field preferred.
• Experience in customer service and technical support is a plus.

Responsibilities

• Coordinate repair activities and issue RMAs as needed.
• Support laser installation and training development.

Skills

Technical Support

Electrical Engineering

Customer Service

Communication Skills

Microsoft Office

Education

Technical AS degree in Electrical Engineering

Related field training/work experience

Tools

RMA Database

Failure Analysis Documentation

Job description

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Technical Support Specialist (Electrical Troubleshooting)

#25-293

Oxford, Massachusetts, United States

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Job Description

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 25 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Are you looking for a rewarding career in manufacturing? If so, IPG Photonics may be the place for you! Working with IPG Photonics you will be working with teams that influence the future of laser technologies.

Our In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products

Duties

• Issue RMAs as required and ensure RMA database entries are current


• Coordinate scheduling of repair activities at IPG, both warranty and non-warranty


• Support mid to high power laser pre- and post-installation activities


• Support development of training modules for both IPG and Customers


• Help manage failure analysis activities, including taking pictures and documenting failure analysis results


• Create/revise work instructions, procedures, user manuals, training documents

Requirements

• Technical AS degree in electrical engineering or related field preferred, or a combination of training/work experience


• Laser/electric/electronic background and previous experience in customer service preferred


• Understand technical documents and electrical schematics, to utiliza them during telephone support


• After hours and on-call shifts will be required


• Strong written and verbal communication skills


• Dependable


• Excellent computer skills, Microsoft Office


• Travel approximately 20% including some international travel

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Location(s)

50 Old Webster Road, Oxford, Massachusetts 01540, United States

Employment Type

Non-Exempt