Technical Support Specialist

Team Jobs - Commercial; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company specializing in smoke control systems seeks a Technical Support Specialist in Poole. The role involves providing expert support on smoke control and life safety systems, alongside field team collaboration to resolve technical issues efficiently. Ideal candidates will have a solid electrical background and strong technical support experience.

Benefits

Competitive salary + progression

Training and career development

Free on-site parking

Opportunity to work on landmark UK projects

Qualifications

• Proven technical support or helpdesk experience.
• Strong electrical systems understanding.
• Experience with smoke ventilation systems preferred.

Responsibilities

• Provide expert support on smoke control systems.
• Troubleshoot hardware and controls for users.
• Log issues and identify patterns for product improvements.

Skills

Technical support experience

Electrical systems understanding

Confident communication

Familiarity with ticketing systems

Education

NVQ Level 3 in Electrical Installation

18th Edition qualification

Job description

Technical Support Specialist (Electrical Bias) Poole Full-Time, Permanent

Ex-Electrician? Time to hang up the tools and put your expertise to work - without climbing ladders.

Join our client, leader in smoke control systems for over 35 years. We're looking for a Technical Support Specialist to bring brainpower and experience to our support team

Location: Poole, Dorset
Salary: Competitive, depending on experience
Hours: Full-Time Permanent
Reports To: Controls Manager

What You'll Be Doing:

• Provide expert support on smoke control, BMS, and life safety systems via phone, email, CRM, and remote login

• Troubleshoot hardware and controls for installers, end users, and engineers

• Translate technical issues into practical, easy-to-understand solutions

• Support the field team in real-time when issues escalate

• Log all issues and resolutions to build a knowledge base

• Identify patterns and feed insights back into engineering and product design

What You Bring:

Essential:

• Proven technical support or helpdesk experience

• Strong electrical systems understanding - schematics, layouts, and troubleshooting

• Confident communicator who stays cool under pressure

• Familiarity with ticketing systems and remote tools

Preferred:

• NVQ Level 3 in Electrical Installation

• 18th Edition qualification

• Experience with smoke ventilation, BMS, HVAC, or fire safety systems

• Background in installation, commissioning, or field service

• Knowledge of RAMS, PAT testing, and compliance

What's in It for You:

• Competitive salary + progression

• Training and career development

• Free on-site parking and access to expert resources

• Work in a tight-knit, expert-led team

• Be part of landmark UK projects like BH2 Bournemouth & Castlepoint Shopping Centre

Ready to move from the toolbox to the brainbox?

Apply now and use your experience to protect lives and improve safety across the UK.

Click APPLY to submit your CV and Cover Letter.

INDCP