Technical Support Specialist

Job Description

• Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for:
• Providing end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.
• Performing system administration tasks including user access management, resetting workflows, updating system configurations, and system maintenance.
• Conducting user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.
• Creating, updating, and maintaining internal knowledge base documentation, including user guides, process documentation, and troubleshooting materials.
• Working within ticketing systems to respond, triage, and escalate customer issues to Technology Project Managers or Engineering teams for resolution.
• Providing application training for new users to ensure a smooth onboarding process.
• Demonstrating ability to adapt to product changes and evolving technologies.

Required Skills

• Passionate about customer service and end-user experience.
• Ability to assess support needs and provide solutions or refer to other support options.
• Experience supporting the implementation of new software applications through User Acceptance Testing.
• Excellent time management skills and the ability to make quick decisions.
• Strong problem-solving skills with effective questioning during support triage.
• Effective communication skills for both group and individual interactions.
• Skills: Desktop Support, MacOS Desktop Support, Technical Support

Mandatory Skills: Technical Support

Experience: 5-8 Years

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