Technical Support Specialist

Brookfield Asset Management; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the financial services sector is seeking a Technical Support Specialist to deliver top-tier IT support across its operations. The role requires 5+ years of experience, focusing on user satisfaction and collaboration with various teams, ensuring a seamless technology operation. Candidates will benefit from working in a dynamic and supportive environment committed to professionalism and continuous improvement.

Qualifications

• 5+ years of related experience required.
• Proficient in Windows 10 & 11, Microsoft Office (O365).
• Experience in financial services preferred.

Responsibilities

• Provide exceptional deskside and remote support to Brookfield users.
• Own and follow up on IT support requests until confirmed resolved.
• Participate in testing new desktop technologies and software.

Skills

Accountability

Professionalism

Detail Oriented

Customer Service

Education

Bachelor’s degree in computer science, business computing, or a related field

Tools

ServiceNow

Job description

Location

London - One Canada Square, Level 25

Brookfield Culture

Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users.

The Technical Support Specialist will report to the Team lead , Deskside . In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users.

The ideal candidate for this role will possess the following attributes.

• Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.

• Professionalism - candidate maintains composure and integrity while providing timely support to end users .

• Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve .

Note: Night and Weekend work may be required .

Responsibilities:

• Provides exceptional deskside and remote support to Brookfield users.

• Owns and follows up on IT support requests and problem tickets until user confirms resolution.

• Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.

• Provides technical training to end users.

• Ensures past incidents and resolutions are documented appropriately according to knowledge management standards.

• Positively represents Brookfield Technology Services with professionalism in all interactions.

• Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution .

• Collaborate s with other team members to provide efficient, full-service support.

• Participates in testing new desktop technologies and software.

• Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.

• Technician will provide customer technical education, and support high level technical problems.

• Assists, encourages, and serves as a backup to other team members.

Technical Skills

Knowledge of the following:

• ITIL Methodology

• Proficient with the following technologies:

• Windows 10 & 11,

• Microsoft Office (O365)

• Internet Browsers,

• Local Account Management,

• Installs and removals, Registry, Command line, Service management systems and System Management Tools ,

• MFA (Microsoft Authentication)

• VPNs

• Proficient with the following hardware:

• Desktop / Laptop

• iPad / iPhone,

• Android Phones /Devices

• Printers

• Cisco Video Conferencing equipment,

• Teams phones

• Knowledge of wide area networks (SDWAN) , TCP/IP, and Server OS is desired.

Experience

• 5+ years of related experience

• Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.

• Preferred experience with financial services, with front office support a plus

• Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain , and support Windows and/or Mac desktop operating systems and software.

• Strong and effective customer relationship management skills and process/practice experience

• Experience working with third-party service provider service delivery execution and business governance.

• Experience with ServiceNow ticketing system preferred, but not required .

• Understand s the importance and is vigilant with Cybersecurity matters.

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.