Technical Support Specialist

ZipRecruiter; Lancaster; Remote; GBP 25,000 - 35,000; Full time

Job summary

A growing company in Lancaster is looking for a Technical Support Specialist to provide excellent customer service while supporting clients using their ERP software. This role involves handling technical issues, maintaining client relationships, and contributing to team efforts in a dynamic environment, aligned with company values.

Benefits

Remote work options

Health coverage for individuals and families

Dental and vision coverage

Disability options

SIMPLE IRA plan

Qualifications

• Experience with software technical support.
• Basic to intermediate networking knowledge.
• Experience in call centers or related business processes.

Responsibilities

• Handle technical inbound support calls and tickets.
• Respond to support tickets in a timely manner.
• Troubleshoot highly technical client-facing issues.

Skills

Troubleshooting skills

Self-teaching

Windows knowledge

PC hardware skills

Networking knowledge

Customer service

Job description

We are looking for a Technical Support Specialist who will help us provide excellent service to our customers by supporting them as they use our software to grow their businesses.

Location

Lancaster, PA

Core Responsibilities:

1. Handle technical inbound support calls and tickets
2. Manage inbound support emails
3. Respond to support tickets in a timely manner
4. Maintain and grow client relationships by providing support, training, information, and guidance
5. Troubleshoot highly technical client-facing issues and determine the best resolution path
6. Contribute to team efforts by achieving results

We are looking for someone who is:

• A team player
• Goal-oriented and service-focused
• Attentive to detail
• Adaptable and ready for change in a high-demand environment

Specific Qualifications:

• Strong troubleshooting skills for complex issues
• Ability to self-teach, research, and test to resolve support tickets
• Strong Windows knowledge and basic PC hardware skills
• Experience with software technical support
• Basic to intermediate networking knowledge
• Experience in call centers, customer service, or related business processes

Bonus Qualifications:

• Financial industry experience
• Experience with Power Automate, Power BI, Power Apps, and/or SQL

Why join Koble?

• Join a team culture focused on honoring God and supporting others' success
• Build professional relationships and advance your career
• Help businesses grow using ERP software

Benefits of joining the Koble team:

• Remote work options
• Health coverage for individuals and families
• Dental, vision, short-term, and long-term disability options
• SIMPLE IRA plan

About Us

For over 30 years, Koble has been enabling small to medium-sized enterprises to manage and grow their businesses. We serve diverse industries across the US and Canada, and our team is passionate about supporting our customers through ERP software and professional services.

Our culture is rooted in Christian values, reflected in our work, mutual respect, and community involvement.

We are a growing team of over sixty employees, committed to excellence and expansion.