Technical Support Specialist
DP World
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Job summary
DP World is seeking a Technical Support Specialist to provide first and second-line IT support across end-user devices and infrastructure at site locations in Wellingborough, Greenford, or Thameside (London). The role emphasizes troubleshooting, documentation, and collaboration with internal teams to maintain secure and reliable technology for our European operations.
The ideal candidate will have active IT support experience, strong hardware/network knowledge, and the ability to manage multiple
Qualifications
- Proven first and second-line IT support across end-user devices.
- Strong understanding of desktop hardware, networking (LAN/WAN) and server environments.
- Experience with incident management, change management and technical documentation processes.
Responsibilities
- Provide first and second-line support for laptops, desktops, mobile devices, printers and barcode scanners.
- Diagnose and resolve hardware, software, network and server issues.
- Create and maintain technical documentation, work instructions and support procedures to ensure consistency.
- Participate in on-call support rota for DP World sites across Europe.
- Support infrastructure projects including site launches, server upgrades and network refreshes.
- Collaborate with internal IT teams, vendors and stakeholders to deliver effective technical solutions.
Skills
Education
Job description
Are you an experienced IT Support professional with a passion for troubleshooting, customer service and technology infrastructure? Join DP World as a Technical Support Specialist and play a key role in delivering high-quality technical support across our European operations, ensuring our end-user technology and IT infrastructure remain secure, reliable and effective.
As a Technical Support Specialist, you will provide first and second-line support for end-user devices and IT infrastructure across DP World's operational sites. Working closely with internal IT teams, you will diagnose and resolve technical issues, support infrastructure projects, maintain technical documentation and help deliver a seamless IT service to the business.
We are looking for candidates who are able to work at site locations at Wellingborough, Greenford or Thameside (London)
- Provide first and second-line support for laptops, desktops, mobile devices, printers and barcode scanners.
- Diagnose and resolve hardware, software, network and server-related issues, escalating where appropriate.
- Support local and remote users while delivering a high level of customer service and technical expertise.
- Create and maintain technical documentation, work instructions and support procedures to ensure operational consistency.
- Monitor and respond to service desk alerts, support requests and incident escalations in a timely manner.
- Participate in an on-call support rota, providing out-of-hours support for DP World sites across Europe when required.
- Support infrastructure projects including new site launches, server upgrades, network refreshes and business growth initiatives.
- Follow established change, incident and problem management processes, ensuring compliance with IT and security standards.
- Assist with IT asset management processes, maintaining accurate records throughout the equipment lifecycle.
- Collaborate with internal IT teams, vendors and business stakeholders to deliver effective technical solutions.
- Qualification in Computer Science, Information Technology or equivalent professional certifications and relevant technical support experience.
- Proven experience providing first and second-line IT support across end-user devices, operating systems and business applications.
- Strong understanding of desktop hardware, networking technologies (local area network and wide area network) and server environments.
- Experience working with incident management, change management and technical documentation processes.
- Ability to troubleshoot technical issues methodically, communicate effectively with both technical and non-technical users, and manage competing priorities in a fast-paced environment.
- Willingness to participate in an on-call support rota.
- Flexibility to travel up to 25% across the United Kingdom and occasionally Europe.
- Fluent written and verbal English language skills.
- Additional European languages, particularly German or Spanish, would be advantageous.
- Must hold the right to work in the UK.
- Must meet the medical fitness requirements for the role.
- Must not have any unspent criminal convictions (DBS checks are carried out).
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.
The DP World family comprises of syncreon, Imperial and P&O.
WE MAKE TRADE FLOW
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