Technical Support Specialist

Wipro Technologies; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading technology consulting firm in City of Westminster seeks a Technical Support Specialist to manage client software and hardware issues. Candidates should have strong macOS support skills, excellent customer service abilities, and 3-5 years of experience in technical support. This role offers a chance to contribute to a dynamic team focused on digital transformation.

Qualifications

• 3-5 years of relevant experience in technical support.
• Ability to provide end-user desktop support for software solutions.
• Experience in conducting User Acceptance Testing (UAT).

Responsibilities

• Resolve and manage client's software/hardware/network issues.
• Provide application training for new users.
• Maintain documentation for internal systems.

Skills

macOS Desktop Support

Customer Service

Problem Solving

Effective Communication

Time Management

Tools

Ticketing systems

Remote support tools

Job description

Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction͏Technology Support - Technical Support Coordinator / SpecialistKey Skills Required, Job Description:Under the supervision of the Places Technology Product Support Manager, a Places Technical Support Coordinator / specialist team member is responsible for the following:

• Provide end-user desktop support for internally developed software solutions, ensuring a high level of customer service and technical expertise.
• Perform system administrate tasks including user access management, reseting workflows, updating system configurations, and system maintenance.
• Conduct user acceptance testing (UAT) and production validation testing (PVT) to ensure software quality and functionality prior to deployment and after release.
• Create, update, and maintain our internal knowledge base (kbase) documentation for the systems we support including user guides, process documentation, and troubleshooting materials.
• Work within ticketing systems to respond, triage, and escalate customer issues to our Technology Project Managers or Engineering teams to resolve.
• Provide application training for new users as required to ensure a smooth onboarding experience, ͏͏͏Mandatory Skills: macOS Desktop Support .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email
us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
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  Passionate about customer service and end-user experience.
• Ability to assess customer's support needs and provide solutions or refer them to other support options available.
• Experience in supporting the implementation of new software applications through User Acceptance Testing.
• Have excellent time management skills and can make decisions quickly.
• Strong problem solving skills with the ability to ask helpful and effective questions during triage phase of end users support.
• Effective communication skills that let you converse as freely and comfortably with small groups as with individual users
• Pervious help desk or customer technical support experience
• Ticketing systems and use of remote support tools
  
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