Technical Support Specialist

ITAC Solutions; Birmingham; On-site; USD 50,000 - 55,000; Full time

Job summary

An innovative company is looking for a Desktop Support Technician who is passionate about technology and helping others. This role offers the chance to provide hands-on and remote support to end users, troubleshoot technical issues, and optimize system performance. You will be part of a dynamic IT team where your expertise will significantly impact operational efficiency and productivity. With exposure to cutting-edge technology and opportunities for professional development, this is a fantastic opportunity for those eager to grow in their IT career. If you thrive in a collaborative environment and enjoy solving problems, this position is perfect for you.

Benefits

Professional development opportunities

Healthcare benefits

Paid time off (PTO)

Retirement plans

Collaborative work culture

Qualifications

• Strong knowledge of Microsoft operating systems, servers, and troubleshooting.
• Experience with Active Directory and user account management.

Responsibilities

• Providing second-level technical support for hardware, software, and peripherals.
• Diagnosing and resolving advanced technical issues for Windows and Mac systems.

Skills

Microsoft operating systems troubleshooting

Customer service skills

Network troubleshooting

Remote desktop tools

Education

Relevant IT certifications (CompTIA A+, Network+, Microsoft)

Tools

Ticketing system

Job description

Are you passionate about technology and helping others? Our client is seeking a Desktop Support Technician to play a crucial role in ensuring smooth IT operations. You’ll be the go-to problem solver, providing hands-on and remote support to end users, troubleshooting technical issues, and optimizing system performance. This is a fantastic opportunity to join a dynamic IT team, where your expertise will directly impact efficiency and productivity!

Benefits & Extras

• Work with cutting-edge technology in a fast-paced, problem-solving environment.
• Opportunities for professional development and industry certifications.
• Collaborative, team-oriented work culture with strong support.
• Exposure to a variety of IT systems, including Windows, Mac, and network troubleshooting.
• Competitive benefits package, including healthcare, PTO, and retirement plans.

Compensation: $50k - 55k/yr

What You’ll Be Doing

• Providing second-level technical support for hardware, software, and peripherals.
• Diagnosing and resolving advanced technical issues for Windows and Mac systems.
• Managing operating system installations, configurations, and updates.
• Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborating with IT teams to improve processes and enhance system performance.
• Documenting technical issues, resolutions, and service requests in the ticketing system.
• Offering remote support and troubleshooting for field and remote employees.

What You’ll Need to be Considered

• Strong knowledge of Microsoft operating systems, servers, and troubleshooting.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent communication and customer service skills.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.