Technical Support Scientist

JR United Kingdom; Antrim; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Scientist to join their dynamic Customer Support team. This role involves providing essential technical assistance for a range of quality control materials and reagents, ensuring that both internal and external customers receive top-notch support. With opportunities for international travel, you'll be at the forefront of customer service, troubleshooting issues, and training staff on advanced lab equipment. Join a company renowned for its commitment to innovation and excellence in diagnostics and healthcare, and make a significant impact in the field.

Qualifications

• Bachelor's degree in relevant life sciences required.
• Experience in troubleshooting and technical support preferred.

Responsibilities

• Provide technical support for Randox reagents and quality control materials.
• Handle technical customer queries and provide product information.
• Train international staff on product and instrument use.

Skills

Technical Support

Communication Skills

Troubleshooting

Training

Product Knowledge

Education

Bachelor's degree in Biochemistry

Bachelor's degree in Biomedical Science

Related Life Science discipline

Tools

Query-logging software

Job description

Social network you want to login/join with:

Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Scientist within our Customer Support team.

What does the Technical Support team do?

Our technical support team is part of our customer services department, supporting a large network of both internal and external customers. With expertise in Randox’s range of quality control materials, reagents, clinical chemistry analyzers, and bespoke interlaboratory data management software, the team is the frontline of support for our end users globally. The team collaborates with regional Randox technical teams, so occasional travel is required.

Location:

Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.

Contract Offered:

Full-time, Permanent

Working Hours / Shifts:

40 hours per week, Monday to Friday from 08:40 to 17:20 or Monday-Thursday with longer days and a half-day on Friday.

Role Responsibilities:

• Providing technical and applications support for all Randox reagent and quality control materials.
• Handling and troubleshooting technical customer queries from local and international locations.
• Providing product information and advice on Randox procedures.
• Reviewing and analyzing performance data and comparative studies.
• Training international staff on product and instrument use.
• Using query-logging software to record and monitor customer and internal queries.
• Developing extensive product knowledge across all Randox product groups.

Please note: This role involves supporting a global customer base, and international travel may be required.

Candidate Requirements:

• Bachelor's degree in Biochemistry, Biomedical Science, or a related Life Science discipline.
• Excellent written and verbal communication skills.
• Flexibility for worldwide travel.
• Legal right to work in the UK.
• Experience training staff in lab equipment.
• Previous troubleshooting experience with quality control materials.
• Experience working in a similar role or laboratory setting.
• Knowledge of clinical chemistry analyzers and related applications.

To apply, click 'Apply' on the site where this advert is posted; your CV will be submitted to Randox for review. The advert may remain open for up to 30 days but could close earlier if sufficient applications are received.

About Randox:

Randox Laboratories is an international company operating in over 145 countries, with continuous growth. During the COVID-19 pandemic, Randox played a key role in the UK’s National COVID Testing Programme, leveraging over 40 years of diagnostic expertise to develop a rapid, accurate COVID-19 test, supporting large-scale testing efforts.