Technical Support Scientist

TN United Kingdom; Antrim; On-site; GBP 30,000 - 50,000; Full time

Job description

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Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have exciting new career opportunities for a Technical Support Specialist within our Customer Support team.

What does the Technical Support team do?

Our technical support team is part of our customer services department and supports a large network of internal and external customers. With expertise in Randox’s range of quality control materials, reagents, clinical chemistry analyzers, and bespoke interlaboratory data management software, the team serves as the frontline support for our end users globally. The team collaborates with regional Randox technical teams, so occasional travel may be required.

Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.

Contract: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, Monday to Friday from 08.40 to 17.20 or Monday-Thursday longer days with half-day Friday.

What does the Technical Support Specialist role involve?

• Providing support and troubleshooting for end users of Randox products.
• Developing a varied skillset, including:

• Providing technical and applications support for all Randox reagent and quality control materials.
• Handling and troubleshooting technical customer queries from local and international locations.
• Providing product information and advice on Randox procedures.
• Reviewing and analyzing performance data and comparative studies.
• Providing product and instrument training to international staff.
• Using query-logging software to record and monitor customer and internal queries.
• Developing comprehensive product knowledge across all Randox product groups.

Please note, supporting a global customer base may require international travel.

Who can apply? Essential criteria:

• A bachelor's degree in Biochemistry, Biomedical Science, or a related Life Science discipline.
• Excellent organizational skills.
• Excellent written and verbal communication skills.
• Flexibility for worldwide travel.
• Right to work in the UK.

Desirable:

• Experience training staff in lab equipment.
• Experience troubleshooting quality control materials.
• Experience in a similar role or laboratory setting.
• Knowledge of clinical chemistry analyzers and applications.

How do I apply? (Fast process)

Click 'Apply' on the site where you see this advert; your CV will be submitted to Randox for review. The advert may remain open for up to 30 days, but we may close it early if sufficient applications are received.