Technical Support (Product Support)

Xpertise; Manchester; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading renewable energy firm in Manchester is looking for a Technical Support professional to assist solar and energy storage installers. You'll provide technical phone support, help with system installation, and diagnose issues effectively. The ideal candidate has 3-5 years of experience in technical support, excellent communication skills, and a passion for renewable energy. Join a growing team focused on sustainability and innovation.

Benefits

Competitive salary

Performance incentives

Professional growth opportunities

Qualifications

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Excellent verbal communication skills with a calm, patient approach.

Responsibilities

• Provide Real Time technical phone support to installers.
• Diagnose and resolve technical issues effectively.
• Assist with system configuration and product compatibility.
• Log support cases for internal tracking.
• Work with engineering, sales, and product development teams.
• Stay informed on product updates.

Skills

Technical support experience

Troubleshooting

Excellent communication skills

Organizational skills

Detail-oriented

Job description

Location

Manchester City Centre office

Salary

Up to £35,000 per annum, (Extensive training)

Role Overview

As a Technical Support (Product Support), you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided.

Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for.

Key Responsibilities

• Provide Real Time technical phone support to installers throughout quoting, installation, and commissioning phases.
• Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported.
• Assist with system configuration, product compatibility, and optimal system design.
• Accurately log support cases for internal tracking and continuous improvement.
• Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings.
• Stay informed on the latest product updates and technical documentation.

What We\'re Looking For

• 3-5 years of experience in a technical support or call centre environment.
• Ability to troubleshoot and explain technical topics to non-technical audiences.
• Someone who is wanting to develop their career with electrical systems, renewable energy, or energy storage technologies.
• Excellent verbal communication skills with a calm, patient approach under pressure.
• Highly organised, detail-oriented, and comfortable working in a dynamic environment.
• Able to work independently while contributing to a team-based culture.

Why Join?

• Join a rapidly growing, forward-thinking organisation in the renewable energy industry.
• Be part of a dedicated, collaborative team committed to sustainability and innovation.
• Competitive salary, performance incentives, and room for professional growth.
• Help advance the UK\'s clean energy transition by supporting key partners in the field.

Please get in touch for further details.